856 - Technical Account Manager

GoFasti; United States; Remote; USD 80,000 - 100,000; Part time

Job summary

GoFasti is seeking a part-time Technical Account Manager to bridge connections between developers and clients. The role includes managing client communications, translating business needs, and performing QA on projects. Successful candidates will demonstrate strong communication and multitasking skills in a remote environment.

Qualifications

• 3+ years in a technical account manager, product manager, or project manager role.
• Prior manual QA experience with live websites or digital products.
• Excellent verbal and written English; confident leading video calls with clients.

Responsibilities

• Serve as the primary point of contact for 10–15 client accounts.
• Translate business requirements into project plans and user stories.
• Report bugs and issues with clear documentation.

Skills

Communication

Relationship-Building

Attention to Detail

Adaptability

Tools

Slack

Figma

Google Suite

Asana

JIRA

Google Analytics

HubSpot

Job description

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent PART-TIME Technical Account Manager, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Serve as the primary point of contact for 10–15 client accounts.
• Handle 5–10 client calls per week and maintain consistent communication via Slack.
• Respond to client messages quickly (we enforce strict SLAs for responsiveness).
• Translate business requirements into project plans and user stories.
• Manage kanban boards and run bi-weekly sprints in Asana, Monday.com, or JIRA.
• Perform manual QA of new features and designs on staging environments.
• Report bugs and issues with clear documentation, screenshots, and Loomvideos.
• Coordinate with designers, developers, and QA to ensure smooth handoffs and timely delivery.
• Monitor performance using Google Analytics and Google Tag Manager.
• Oversee CRM and marketing automation setups (HubSpot, Marketo, Pardot).
• Review designs and prototypes in Figma and provide client-ready feedback.

Requirements:

• 3+ years in a technical account manager, product manager, or project manager role.
• Prior manual QA experience with live websites or digital products.
• Excellent verbal and written English; confident leading video calls with clients.
• Demonstrated ability to manage 10+ active accounts in parallel.
• Comfortable working in a remote, fast-paced environment.
• Hands-on experience with:
  ○ Slack, Figma, Google Suite (Docs, Sheets, Gmail).
  ○ Asana, Monday, or JIRA.
  ○ Google Tag Manager, Google Analytics.
  ○ HubSpot, Marketo, or Pardot.
• Basic knowledge of:
  ○ WordPress, Webflow, Headless CMS (e.g., Contentful, Sanity).
  ○ HTML, CSS, JavaScript.
• Experience running agile sprints, retrospectives, and sprint planning.

It´s a Plus:

• Previous web development or engineering experience
• Experience working in a high-velocity agency setting
• Familiarity with GitHub or version control workflows

Compensation:

• The Salary range offered for this part time (10h/w) position varies from (USD) $300 - $500 per month, depending on seniority and skillset.
• This position is for an independent contractor,through a payroll platform.
• The talent will work REMOTELY allocated at our client.

Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!