811 Specialist

BlueGreen Alliance Inc; Lafayette (LA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Premium health benefits

Flexible PTO schedule

401K program

Work/Life balance

Team-friendly environment

Job summary

Conterra Networks is seeking an 811 Specialist to join our team in Louisiana. You will evaluate tickets, coordinate fiber location details with contractors, and support dispatches in a fast-paced, service-focused environment.

Candidate should have strong attention to detail, map skills, and customer-service mindset, with the ability to multitask and work with various agencies.

Qualifications

• Must have strong attention to detail and reading comprehension.
• Ability to follow geographical driving directions and apply them to locations.
• Customer service mindset and professional conduct with contractors.
• Multitask while maintaining service quality and integrity.
• Strong map skills and effective problem solving are essential.
• Self-motivated, able to work under pressure and manage workload.

Responsibilities

• Evaluate and screen 811 tickets using proprietary software for multiple agencies.
• Manage 811 fiber protection notifications and communicate fiber locations to avoid excavation conflicts.
• Respond to information requests and reassign ticket tasks as needed.
• Coordinate dispatches with engineers and contractors and provide timely updates.

Skills

Attention to detail

Reading comprehension

Customer service

Multitasking

Geographic literacy

Problem solving

Map skills

Self-motivation

Time management

Effective communication

Tools

Utilisphere

Ticket management systems

Outlook

Power BI

Job description

811 Specialist

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people and how much we care before, during, and after the build that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

And that’s where you come in.

Candidates must be in reasonable, commutable proximity to one of our Louisiana offices in Hessmer, Lafayette, or Shreveport.

The position is a unique opportunity to

• Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
• Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.

Work with Conterra engineers and contractors to coordinate dispatches or provide updates.

What you will be doing

• Evaluating and screening 811 tickets using Conterra’s proprietary software for over 16 different agencies in 15 different states.
• Manage 811 Fiber Protection email notifications. Communicate the location of Conterra’s fiber in relationship to excavation and contractor work areas.
• Respond to requests for location information, reassigning ticket requests, and enquire about projects we receive tickets for.
• Work with Conterra engineers and contractors to coordinate dispatches or provide updates.

What you will need

• Technicians must have good attention to detail and reading comprehension skills
• Technicians must be able to follow geographical & driving directions and be able to apply those written directions to mapped locations and addresses.
• GIS programming and background is a plus.
• Customer Service skills and professional manner required, when dealing with contractors
• Multitask while maintaining integrity and service quality
• Memorize, focus, and pay attention to detail
• Effectively observe, listen, and understand
• Learn company specific software applications
• Strong problem solving / troubleshooting skills
• Strong Map skills
• Must be able to efficiently use Outlook
• calendars, contacts, email rules for prioritizing inbox, responding to emails, etc.
• Must be self-motivated, able to work under pressure, and multitask
• Must be able to prioritize work schedule and workload

Additional Experience Preferred

• Experience with Power BI and data analitics
• Experience in the Damage Prevention industry
• Experience with 811 Process and Procedures across multiple states
• Experience with utility construction practices
• Experience with Utilisphere or other ticket management systems

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun
• Work/ Life Balance
• Premium health benefits (medical, dental, vision, flex spending, etc.)
• Flexible and generous PTO schedule + paid holiday schedule
• 401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.