811 Operator

Flock Safety; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

Flock Safety is hiring to own the end-to-end Call 811 locate workflow. You will manage site surveys, ticket creation, agency coordination, and field readiness to ensure installation crews deploy without delays.

The role emphasizes independent investigation of exceptions, adherence to state regulations, and rapid resolution of locate issues. Hub-based in Atlanta/Boston with possible remote options.

Qualifications

• Experience navigating Salesforce, reporting dashboards, and workflow software to manage high-volume queues.
• Strong investigative and analytical capability to interpret site surveys and resolve locate anomalies.
• Clear written and verbal communication to document exception histories and updates.
• Proven ability to prioritize competing requests under tight timing and state compliance rules.
• Meticulous record-keeping and tracking of dependencies with internal stakeholders.

Responsibilities

• Oversee end-to-end Call 811 ticket lifecycle in Salesforce and internal systems.
• Interpret site surveys to create and monitor locate tickets per regulations.
• Investigate anomalies, missing information, and agency delays; escalate risks.
• Collaborate with Field Ops, scheduling, and deployment teams for field readiness.

Skills

Salesforce

Analytical thinking

Communication

Prioritization

Investigative mindset

Record-keeping

Tools

Reporting dashboards

Operational workflow software

Job description

The Problem

As Flock expands deployment across communities, coordinating ground excavation and utility clearance is critical to keeping installation schedules on track. Managing high-volume Call 811 locate activity across multiple state jurisdictions requires rigorous detail, strict compliance tracking, and rapid resolution of locate exceptions. You will own that end-to-end locate workflow, taking incoming site surveys through ticket creation, agency coordination, and field readiness so installation crews can deploy without disruption.

What You'll Own

• - Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets.
• - Interpret site surveys to accurately create, update, and monitor locate tickets in compliance with state-specific regulations and timelines.
• - Investigate locate anomalies, missing information, and agency delays, documenting evidence and executing clear risk escalation paths.
• - Partner cross-functionally with Field Operations, scheduling, and deployment teams to provide status visibility and ensure field readiness before excavation begins.
• - Utilize internal custom software and queue-management tools to prioritize high-volume locate requests and maintain complete audit records.
• - Identify and implement practical process improvements or workflow automations to reduce manual rework while protecting compliance and quality.

What This Role is Not

• - This isn't a field excavation or hardware installation role, you'll coordinate utility clearance from software systems and operational queues rather than physically marking or digging sites.
• - This isn't a generic customer support position, your primary stakeholders are internal operations teams, state 811 centers, and field deployment partners.
• - This isn't a passive data-entry job, you are expected to independently investigate exceptions, track state certification updates, and proactively clear roadblocks to field activity.

What You Bring

• - Proficiency in navigating Salesforce, reporting dashboards, and operational workflow software to manage high-volume task queues.
• - Strong investigative and analytical capability to interpret site surveys, identify discrepancies, and resolve locate anomalies.
• - Clear written and verbal communication skills to document exception histories, cross-functional handoffs, and operational updates.
• - Proven ability to prioritize competing requests under strict timing guidelines and evolving state compliance standards.
• - A methodical approach to record-keeping, tracking dependencies, and closing loops with internal stakeholders.

Compensation

In this role, you'll receive a starting salary between $40,000 and $50,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators.

$40K – $50K

Why Flock

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

The impossible takes every kind of mind.

On compensation. We pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.

Compensation

$40K – $50K