811 Operator

Flock Safety; Atlanta, Boston (GA, MA); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Stock options

Job summary

Flock Safety is seeking a detail-oriented professional to own the end-to-end 811 locate workflow from site surveys through ticket creation and agency coordination. You will ensure field readiness and maintain audit-ready records across multiple markets.

You'll investigate anomalies, escalate risks, and collaborate with Field Operations and deployment teams to keep excavation on schedule. This is a remote-ready role with hub opportunities in Atlanta/Boston, and equity may be available through

Qualifications

• Proficiency in navigating Salesforce, reporting dashboards, and operational workflow software to manage high-volume task queues.
• Strong investigative and analytical capability to interpret site surveys, identify discrepancies, and resolve locate anomalies.
• Clear written and verbal communication skills to document exception histories, cross-functional handoffs, and operational updates.
• Proven ability to prioritize competing requests under strict timing guidelines and evolving state compliance standards.
• A methodical approach to record-keeping, tracking dependencies, and closing loops with internal stakeholders.

Responsibilities

• Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets.
• Interpret site surveys to accurately create, update, and monitor locate tickets in compliance with state-specific regulations and timelines.
• Investigate locate anomalies, missing information, and agency delays, documenting evidence and executing clear risk escalation paths.
• Partner cross-functionally with Field Operations, scheduling, and deployment teams to provide status visibility and ensure field readiness before excavation begins.
• Utilize internal custom software and queue-management tools to prioritize high-volume locate requests and maintain complete audit records.
• Identify and implement practical process improvements or workflow automations to reduce manual rework while protecting compliance and quality.

Skills

Salesforce proficiency

Analytics & investigation

Written & verbal communication

Prioritization under deadlines

Record-keeping & cross-functional hand

Tools

Salesforce

Queue-management software

Reporting dashboards

Cross-functional tools

Job description

The Problem

As Flock expands deployment across communities, coordinating ground excavation and utility clearance is critical to keeping installation schedules on track. Managing high-volume Call 811 locate activity across multiple state jurisdictions requires rigorous detail, strict compliance tracking, and rapid resolution of locate exceptions. You will own that end-to-end locate workflow, taking incoming site surveys through ticket creation, agency coordination, and field readiness so installation crews can deploy without disruption.

What You'll Own

• Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets.

• Interpret site surveys to accurately create, update, and monitor locate tickets in compliance with state-specific regulations and timelines.

• Investigate locate anomalies, missing information, and agency delays, documenting evidence and executing clear risk escalation paths.

• Partner cross-functionally with Field Operations, scheduling, and deployment teams to provide status visibility and ensure field readiness before excavation begins.

• Utilize internal custom software and queue-management tools to prioritize high-volume locate requests and maintain complete audit records.

• Identify and implement practical process improvements or workflow automations to reduce manual rework while protecting compliance and quality.

What This Role is Not

• This isn't a field excavation or hardware installation role, you'll coordinate utility clearance from software systems and operational queues rather than physically marking or digging sites.

• This isn't a generic customer support position, your primary stakeholders are internal operations teams, state 811 centers, and field deployment partners.

• This isn't a passive data-entry job, you are expected to independently investigate exceptions, track state certification updates, and proactively clear roadblocks to field activity.

What You Bring

• Proficiency in navigating Salesforce, reporting dashboards, and operational workflow software to manage high-volume task queues.

• Strong investigative and analytical capability to interpret site surveys, identify discrepancies, and resolve locate anomalies.

• Clear written and verbal communication skills to document exception histories, cross-functional handoffs, and operational updates.

• Proven ability to prioritize competing requests under strict timing guidelines and evolving state compliance standards.

• A methodical approach to record-keeping, tracking dependencies, and closing loops with internal stakeholders.

Compensation

In this role, you'll receive a starting salary between $40,000 and $50,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. #ZR

Why Flock

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

The impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email [e-mail]; your information stays confidential and is used only to arrange the right accommodation for your interviews.

On compensation. We pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.