(8046) Customer Service & Operations Technician - AWG

American Welding and Gas, Inc.; Georgetown (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

American Welding and Gas, Inc. is seeking a Customer Service & Operations Tech for their distribution facility in Georgetown, KY. This role involves installing welding gas cages and training customers across the U.S., requiring significant travel. The company offers competitive pay, benefits, and a supportive team environment.

Benefits

Collaborative team environment

Company vehicle provided for installation/travel

Medical, Dental, & Vision Benefits

401(k) with Company match

Paid holidays and time off

Performance bonus potential

Qualifications

• High School Diploma/GED required, Bachelor's preferred.
• Welding knowledge preferred.
• Strong time management and communication skills necessary.

Responsibilities

• Deliver and install welding and propane cages.
• Travel to conduct workshops and training.
• Maintain a positive attitude with all stakeholders.

Skills

Welding knowledge/experience

Time management

Communication

Goal oriented

Self-motivated

Education

High School Diploma/GED

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

Job description

American Welding & Gas, Inc. – Thoroughbred Industrial Cylinder Exchange Division has an IMMEDIATE opening for a Customer Service & Operations Tech at our distribution facility in Georgetown, KY.

Come Grow with US!

Position Summary:

As an Installer/Trainer with Thoroughbred Industrial Cylinder Exchange (TICE), you will be responsible for the installation of our Welding Gas to Go! Cages and the training of our customers at retail locations across the United States. This position is not static and requires up to 60% travel. Other responsibilities include a variety of duties at our warehouse(s) including moving products, packaging products, monitoring workflow, and improving processes (kaizen). All training provided.

Incentives:

• Collaborative team environment.
• Competitive pay structure.
• Performance Bonus Potential.
• Company Vehicle provided for installation/travel.
• Company laptop and cell phone provided.
• Company credit card provided for travel expenses.
• Company provided PPE.
• Medical, Dental, & Vision Benefits with no waiting period.
• Company Provided Life Insurance.
• Company Provided Short-Term & Long-Term Disability.
• 401(k) Retirement Savings Plan with Company match.
• Paid Holidays and Paid Time Off.
  
  

Duties and Responsibilities:

• Deliver and install welding and propane cages at Thoroughbred customer sites.
• Travel to Thoroughbred customer locations to conduct workshops and training at retail locations for new/existing employees.
• Establish a routine for contacting, checking on customers, and identifying potential opportunities and threats.
• Work in Thoroughbred warehouse and build Gaspony products for distribution to customers.
• Complete all monthly reports on time.
• Maintain and demonstrate a positive attitude with all associates, customers, vendors, and other business partners.
• Meet goals and objectives set by and with management.
• Execute other tasks as may be assigned by management.
  
  

Qualifications and Education Requirements:

• High School Diploma/ GED.
• Bachelor’s Degree or equivalent experience preferred.
  
  

Preferred Skills:

• Welding knowledge/experience preferred.
• Strong time management and communication skills are paramount.
• Goal oriented and self-motivated.
• Microsoft office experience required: specifically; Outlook, Word, and Excel.
• Valid drivers’ license and clean driving record.

TRAVEL SHOULD BE EXPECTED 60% OF THE TIME. A COMPANY CREDIT CARD IS PROVIDED FOR EXPENSES AND MEALS.

About Us:

American Welding & Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality.

American Welding & Gas, Inc. is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.