7060 - Client Services Manager

Symbia Logistics; Sparks (NV); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Symbia Logistics LLC in Sparks, NV is seeking a Client Account Manager to be the face and voice of the company for our clients. You will oversee assigned accounts, manage billing, and ensure contractual needs are understood and met across our Operations team.

You will collaborate with Project Managers and the Operations side on onboarding, special projects, and SLA compliance, aiming to deliver outstanding service and growth for client accounts in a fast-paced 3PL environment.

Qualifications

• Proven ability to manage client accounts and billing.
• Strong understanding of 3PL operations.
• Excellent written and verbal communication.
• Detail-oriented with problem-solving mindset.

Responsabilités

• Be the face and voice of Symbia for clients.
• Maintain strong client relationships and manage assigned accounts.
• Coordinate with Operations on onboarding new clients and software changes.
• Participate in client meetings and provide quarterly reviews.
• Identify scope and manage deviations from contracts.
• Prepare reports and proposals for clients.

Connaissances

Account management

Client relationships

Logistics knowledge

Communication

Problem solving

Description du poste

Job Details: Job Location: Symbia Fulfillment Services of NV - Sparks, NV 89437, CLIENT ACCOUNT MANAGER

You can be more than just “good” at your job, be the BEST in your career by joining the Symbia Logistics team!

Symbia Logistics is a best-in-class supply chain partner, known for being a place of growth to both our clients and team members. With a focus on omni and multi-channel distribution and fulfillment services, Symbia works in some of today’s most popular industries like apparel, consumer goods, cosmetics, food and beverage, sporting goods, and pet supplies. Symbia’s mission is to deliver exceptional service and experience, to both our clients and hard-working teams. Our goal is to create a “Supply Change” movement by implementing new 3PL solutions that are practical and efficient for our team members to be successful. Join forces with Symbia Logistics and start building a powerful career in logistics with an organization at the forefront of growth and supply change!

In the role of Client Account Manager, we need someone who is not afraid to be the face and voice of Symbia for our Clients. The ideal person is going to understand 3PL Operations, have a strong understanding of Logistics, be a great communicator, and have outstanding organizational skills. We take our clients needs seriously, and as the main line of communication between our Clients and our amazing Operations team we know you will too. The best part is while you are helping our clients grow, Symbia will be a place you can foster your professional and personal development! This opportunity provides you with tremendous growth potential! At Symbia, we want to be the last stop on your career journey, not just the next stop!

Qualifications:

• Be an ambassador! You will be a strong voice for our clients and our Operations Team.
• Symbia needs a problem solver, not just a problem finder. The right Client Account Manager will identify issues and present a viable solution for the team to agree on or polish, but the duties do not stop simply in finding the problem.
• Relationship Expert! You will build and maintain strong Client relationships with assigned accounts, including full account management, billing, understanding contractual needs, etc.
• The right candidate will understand the day is over when the job is complete. Our goal is to have everyone home at a normal hour, but sometimes, a deadline or backlog can hold us up and have us working later to make sure our clients’ needs are met in the timeliest fashion possible.
• Quote special projects, ensuring profitability based on time studies and data analytics.
• Participate in Client meetings to obtain feedback and process any appropriate action steps.
• Actively participate and collaborate with Project Managers and the Operations team for special projects, contract variances, SLA compliance, and more.
• Work with Operations and Information Systems to onboard new clients and implement software changes, contract terms, etc.
• The right candidate will be detail oriented regarding identifying, mitigating, and managing charge backs both accurately and timely.
• You will be planning alongside operations for special projects or swings in order volume.
• The right person will have a start-up mentality. They will be willing to roll their sleeves up and do the work of being on the floor to make sure SLAs and the Clients’ needs are always met.
• Our Client Account Manager will always work to identify out of scope work and mitigating creep or deviations from our contractual obligations.
• Present data, proposals, business reviews, etc. with our clients. This includes creating specialty reporting and creating Quarterly Business Reviews both internally and with our clients.
• Perform other duties as assigned.