69 - Security Guard

The-Community-Action-Organization-of-Western-New-York-Inc; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

The Community Action Organization of Western New York, Buffalo, NY, seeks a Full Time Security Guard to protect personnel and property at our facilities. Responsibilities include monitoring access, patrolling, incident reporting, and crisis management.

Requirements include a high school diploma or equivalent, NYS Security Guard registration, and 1 year security or law enforcement experience. Experience in behavioral health settings is preferred. Spanish language skills are a plus.

Qualifications

• High school diploma or equivalent.
• New York State Security Guard registration.
• One year of security or law enforcement experience.
• Experience in a behavioral health setting including mental illness or substance use disorders.

Responsibilities

• Monitor facility access to ensure only authorized individuals enter.
• Patrol assigned areas inside and outside the building.
• Inspect doors, windows, gates and monitor individual behaviors.
• Write accurate observation logs and incident reports promptly.
• Manage the security camera system and ensure proper coverage and retention.
• Activate and deactivate alarm systems.
• Address rule violations (loitering, smoking, forbidden articles).
• Provide guidance during emergencies and fire situations.
• Assist with creating staff and visitor identification badges.
• Participate in staff and supervisory meetings.
• Identify opportunities to improve care quality and participant satisfaction.

Skills

Reading instructions

Crisis management

De-escalation

Customer service

Attention to detail

Education

High school diploma or equivalent

New York State Security Guard registration

Security/Law enforcement experience

Behavioral health setting experience

Job description

Job Details

Job DetailsJob Location: Buffalo, NY 14209Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.50 - $20.00 HourlyJob Shift: Any

Job SUMMARY

This position guards the agencies personnel and property against assault, theft, vandalism, and illegal entry of facilities.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities:

• Monitors access the facility to ensure only authorized people enter.
• Patrols the assigned areas within and outside the building.
• Examine the physical site (doors, windows, gates, etc.) as well as individual’s behaviors.
• Promptly write accurate observation logs and incident reports.
• Manage the security camera system, ensuring appropriate camera coverage and record retention.
• Activate and un-activate alarm systems.
• Handle circumstances when an individual breaks a facility rule such as loitering, smoking, or carrying forbidden articles.
• Provide guidance to individuals in the event of a fire or emergency.
• Assists with preparing identification badges for staff, clients, or others.
• Participate in staff and supervisory meetings.
• Identify and report opportunities to improve the quality of care, staff effectiveness, and participant satisfaction.
• Satisfactory completion of mandatory trainings.
• Additional duties as assigned.

QualificationsQUALIFICATIONS

Education and Experience:

• High school diploma or equivalent
• New York State Security Guard registration.
• One (1) year experience in security or law enforcement
• Experience in a behavioral health setting where individuals have mental illness or substance use disorders.

Skills and Abilities:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to explain safety procedures.
• Ability to follow instructions, policies, and procedures.
• Ability to clearly and effectively present information in one-on-one and small group situations with patients and employees.
• Ability to add and subtract, estimate distance, height, and other relevant measurements.
• Ability to apply common sense understanding to carry out instructions in writing, oral, or diagram form.
• Ability to deal with unexpected or crisis situations.
• Ability to remain calm under stress.
• Must be well-organized, courteous, alert, and observant.
• Must have strong customer service skills.
• Strong de-escalation skills, including the ability to control own emotions and reactions in a positive way.

Physical Demands:

• Ability to walk the facility premises in various weather conditions.
• Physically capable of reacting swiftly in emergency situations.
• Good vision and hearing are essential for monitoring surveillance equipment, observing activities, and responding to alarms.
• Ability to speak and understand Spanish is desired.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.