6385 - Project Manager

Alakaʻi Services and Poe'hana Group, Inc.; Shiloh (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Alakaʻi Services and Poe'hana Group, Inc. is seeking a seasoned project and operations manager to oversee a federal telecommunications transition and support program from planning through delivery.

You will coordinate cross-functional teams, manage schedules, risks, and deliverables, and serve as a central point of contact with government agencies, vendors, and customers. On-site work at Scott Air Force Base may be required; remote CONUS work is allowed.

Qualifications

• Bachelor's degree in a related discipline is required.
• Minimum 5 years of project, program, or operations management experience.
• Experience coordinating technical and administrative personnel, schedules, deliverables, and customer requirements.
• PMP, CAPM, ITIL, or comparable certification preferred.
• U.S. citizenship and ability to work remotely from CONUS; periodic on-site at Scott Air Force Base may be required.
• Available to begin work by November 6, 2026.

Responsibilities

• Direct daily workflow across inventory, data, customer-support, ordering, quality, and engineering personnel.
• Translate program priorities into assignments, schedules, milestones, resource requirements, and criteria.
• Maintain integrated schedules, production plans, action-item logs, and deliverable calendars.
• Manage telecommunications orders and changes through research, development, approvals, submission, provisioning, installation, cutover, and closure.
• Coordinate with Government personnel, supported agencies, vendors, and stakeholders.
• Monitor workload, backlog, aging, upcoming cutovers, dependencies, and barriers.
• Conduct production meetings and support program-management reviews.
• Ensure deliverables undergo required technical and quality reviews before submission.
• Coordinate customer meetings, presentations, records, and follow-ups.
• Escalate issues that could delay service dates, cutovers, or milestones.
• Support transition plans, risk-management activities, and lessons-learned products.
• Provide backup leadership for the Program Manager.

Skills

Project management

Stakeholder coordination

Communication

Scheduling

Problem-resolution

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Project

Microsoft Office Suite

SharePoint

ITIL concepts

Job description

Provide day-to-day project and operations management for a potential federal telecommunications transition and support program. Coordinate personnel, schedules, customer actions, inventory validation, transition orders, engineering reviews, cutovers, deliverables, and issue resolution. Serve as a central point of contact for assigned activities, with authority to coordinate organizational resources and responsibility for the quality and timeliness of project work.

Key Responsibilities

• Direct daily workflow across inventory, data, customer-support, ordering, quality, and engineering personnel.
• Translate program priorities into assignments, schedules, milestones, resource requirements, and measurable completion criteria.
• Maintain integrated schedules, production plans, action-item logs, issue logs, risk registers, and deliverable calendars.
• Manage telecommunications orders and changes through research, development, customer approval, submission, provisioning, installation, cutover, disconnect, and closure.
• Coordinate with Government personnel, supported agencies, telecommunications vendors, and other stakeholders.
• Monitor workload, backlog, aging, upcoming cutovers, customer dependencies, and technical barriers.
• Conduct production meetings and support recurring project and program-management reviews.
• Ensure order packages and deliverables receive required technical and quality reviews before submission.
• Coordinate customer meetings, presentation materials, meeting records, and follow-up actions.
• Escalate issues that could prevent scheduled service dates, cutovers, disconnects, or delivery milestones.
• Support transition plans, procedures, handbooks, risk-management activities, and lessons-learned products.
• Provide backup leadership and continuity support for the Program Manager.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Information Technology, Telecommunications, Engineering, or a related discipline required.
• Minimum 5 years of project, program, or operations management experience required.
• Experience coordinating technical and administrative personnel, schedules, deliverables, and customer requirements.
• Demonstrated ability to manage high-volume workflows, competing deadlines, and multiple stakeholder priorities.
• Strong written communication, meeting facilitation, schedule-management, and problem-resolution skills.
• PMP, CAPM, ITIL, or comparable project-management certification preferred.
• U.S. citizenship and the ability to work remotely from an authorized location within CONUS are required. Periodic on-site support at Scott Air Force Base, Illinois, may be required for government-furnished equipment support and other mission needs.
• Must be available and prepared to begin work at the anticipated contract start date of November 6, 2026.

Required Systems, Tools, and Framework Experience

• Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint
• Microsoft Project or comparable scheduling and workflow-management tools
• Telecommunications order-tracking, provisioning, and service-management systems
• Web-based telecommunications service-request and order-entry platforms
• Status dashboards, action trackers, risk registers, and deliverable logs
• Quality assurance and peer-review workflows
• ITIL service-management and change-management concepts
• GSA Enterprise Infrastructure Solutions or comparable telecommunications transition processes
• Configuration and document-management practices

Required Specialized Experience

• Daily management of telecommunications ordering, provisioning, installation, cutover, disconnect, or network-transition activities.
• Coordination among federal customers, telecommunications vendors, engineers, contracting personnel, and service-delivery organizations.
• Management of order pipelines from requirements development through operational acceptance and final closure.
• Knowledge of telecommunications requests, service orders, provisioning documentation, amendments, changes, and discontinue actions.
• Identification of schedule dependencies, resolution of blocked actions, and implementation of recovery plans.
• Customer outreach, meeting facilitation, technical-document coordination, and transition-status reporting.
• Ability to interpret telecommunications inventory, service attributes, customer requirements, and installation milestones.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and provide equal employment opportunity to all applicants and employees in accordance with applicable federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.