611-Marshfield Plaza-Back End Associate

Forman Mills Inc; Chicago (IL); On-site; USD 19,000 - 22,000; Full time

Job summary

Forman Mills Inc in Chicago, IL is seeking a Back End Associate to support receiving operations. You will hang and process new merchandise, maintain a clean backroom, and ensure accurate inventory handling according to productivity standards.

You will unload and load trucks, sort cartons by department, stage pallets, and assist with ticketing, tagging, and description verification. A positive, customer-friendly approach is essential.

Qualifications

• High school diploma or equivalent required.
• Ability to perform basic math and provide accurate change.
• Ability to lift up to 50 lbs. and stand for long periods.
• Ability to work varied hours including nights, weekends, and holidays.
• Excellent customer service and communication skills.
• Basic computer and POS proficiency.

Responsibilities

• Unload and load trucks.
• Sort cartons by department on pallets.
• Stage sorted pallets for processing.
• Maintain organization of the backroom and loading dock.
• Ticketing and price tagging of merchandise.
• Cross-train on register and fitting room.
• Assist with merchandising and stock replenishment.
• Deter theft by reporting suspicious behavior to management.

Skills

Customer service

Communication

Math

Teamwork

Physical stamina

Education

High School Diploma or Equivalent

Tools

POS Software

Kronos

Scanner

Calculator

Job description

Position Title: Back End Associate
Reports to: Back End Supervisor
Department: Receiving
FLSA: Non- Exempt

Position Summary

The Back End Associate are required to hang and/ or process all new merchandise accurately and efficiently in accordance with Forman Mills productivity standard.
Maintaining a clean, tidy and organized backroom.

Principle Duties and Responsibilities

• Ensure loading dock is clean and free from debris
• Unload / load trucks
• Breakdown truck deliveries by sorting cartons by departments on pallets
• Stage sorted pallets to be processed.
• Ensure Processing tables are supplied with pants and shirt hangers.
• Removal of trash and empty pallets in the processing area.
• Compacting trash
• Baling cardboard
• Removal of layaways from the front end
• Maintain organization of the layaway room
• Retrieval of layaways for customer pickups and cancelations
• Perform maintenance duties when needed
• Processing of merchandise consist of hanging all shirts and pants
• Ticketing
• Size nub select merchandise as outlined
• Security tagging select merchandise as outlined
• Verify description and unit received against carton label
• Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner.
• Present a positive image towards all team members, customers and the community.
• Responsible for accurately scanning all merchandise to prevent any inventory adjustments

Performs additional tasks when needed outside the receiving area to include:

• Cross train on the register
• Cross trained Fitting room
• Salesfloor recovery
• Merchandising/ stocking
• Markdowns

Help deter theft by reporting all dishonest behavior to management and/ or Loss Prevention
department

Position Requirements

• Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and frontend as directed by supervisors and management.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Job Related Skills: Math, ability to count money and give accurate change
• Safely use a carton knife
• Price ticket fastener gun
• Ability to handle different customer’s personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills

Computer Skills

• POS Software and Equipment
• Scanning ticketing gun
• Kronos (Time and Attendance)
• Calculator