104 - Wilmington - Back End Associate

Forman Mills Inc; Wilmington (DE); On-site; USD 21,000 - 28,000; Full time

Job summary

Forman Mills Inc. is seeking a Backend Associate in our Receiving department. You will hang and process merchandise, ensuring accuracy and adherence to productivity standards while maintaining a clean backroom and top-notch customer service.

You will be involved in unloading/loading trucks, staging pallets, tagging merchandise, and assisting customers. Physical tasks include lifting and standing for extended periods, with cross-training across store areas as required.

Qualifications

• Must be 18 years or older and able to work varied hours including nights, weekends, and holidays.
• High School Diploma or equivalent required.
• Basic math and cash handling abilities are essential.
• Ability to safely use a carton knife and price ticketing tools.
• Excellent people skills and professional customer interaction.

Responsibilities

• Unload/load trucks and maintain a clean, organized backroom.
• Sort and stage merchandise by department for processing.
• Tag, ticket, and verify merchandise against carton labels.
• Assist customers with a positive, helpful attitude and greet them warmly.
• Cross-train on register, fitting room, and salesfloor duties as needed.

Skills

Customer service

Communication

Math skills

Physical stamina

Attention to detail

Education

High School Diploma

Tools

POS Software

Ticketing gun

Scanning devices

Kronos (Time and Attendance)

Job description

Position Title: Backend Associate
Reports to: Backend Supervisor
Department: Receiving
FLSA: Non- Exempt

Position Summary:

The Backend Associate are required to hang and/ or process all new merchandise accurately and efficiently in accordance with Forman Mills productivity standard. Maintaining a clean, tidy and organized backroom.

Principal Duties and Responsibilities:

• Ensure loading dock is clean and free from debris
• Unload / load trucks
• Breakdown truck deliveries by sorting cartons by departments on pallets
• Stage sorted pallets to be processed.
• Ensure Processing tables are supplied with pants and shirt hangers.
• Removal of trash and empty pallets in the processing area.
• Compacting trash
• Baling cardboard
• Removal of layaways from the front end
• Maintain organization of the layaway room
• Retrieval of layaways for customer pickups and cancelations
• Perform maintenance duties when needed
• Processing of merchandise consist of hanging all shirts and pants
• Ticketing
• Size nubs select merchandise as outlined
• Security tagging select merchandise as outlined
• Verify description and unit received against carton label
• Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner.
• Present a positive image towards all team members, customers and the community.
• Responsible for accurately scanning all merchandise to prevent any inventory adjustments

Performs additional tasks when needed outside the receiving area to include:

• o Cross train on the register
• o Cross trained Fitting room
• o Salesfloor recovery
• o Merchandising/ stocking
• o Markdowns
• Help deter theft by reporting all dishonest behavior to management and/ or Loss Prevention department

Position Requirements:

• Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and frontend as directed by supervisors and management.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements:

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Job Related Skills: Math, ability to count money and give accurate change
• Safely use a carton knife
• Price ticket fastener gun
• Ability to handle different customer’s personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills

Computer Skills:

• o POS Software and Equipment
• o Scanning ticketing gun
• o Kronos (Time and Attendance)
• o Calculator