511- Springfield Plaza-Department Lead

Forman Mills Inc; Springfield (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Forman Mills Inc. is seeking a Department Lead to ensure merchandising directives are followed across presentation, organization, signing, pricing, inventory, and recovery in their area. The role emphasizes courteous, fast, and friendly customer service and collaboration with management.

The position requires flexibility to work varied hours including nights, weekends, and holidays, and involves training staff, merchandising execution, and loss prevention tasks to maintain store standards.

Qualifications

• Must be 18 years or older.
• Education: High School Diploma or Equivalent.
• Experience: Cashier experience preferred but not required.
• Job Related Skills: Math, ability to count money and give accurate change.
• Ability to handle different customer’s personalities in a professional manner.
• High Energy, Positive attitude, Friendly, Courteous.
• Excellent People Skills

Responsibilities

• Greet and assist customers to ensure a courteous, fast, and friendly shopping experience.
• Train and develop all team members in department duties.
• Oversee merchandise presentation and signing as directed by management.
• Verify shelf signage and ensure floor plans are followed safely.
• Coordinate with receiving to stock new freight within 24 hours.
• Communicate with store management about selling and non-selling merchandise.
• Ensure price changes are completed on time.
• Conduct inventory counts and maintain accuracy.
• Assist in other store areas as needed.
• Deter theft by reporting suspicious activity.

Skills

Customer service

Leadership

Training

Communication

Cash handling

Math skills

Education

High School Diploma or Equivalent

Tools

POS Software

Time and Attendance

Calculator

Job description

The Department Lead is directly responsible for the completion of all Store Support Center’s merchandising directives in regards to merchandise presentation, organization, signing, price changes, inventory, advertising and recovery of their specific area. Provides all customers with a Courteous, Fast and Friendly shopping experience. When needed, assists in other departments and Front-end as directed by management team.

Principle Duties and Responsibilities

• Ensure outstanding customer service by greeting , assisting, and thanking each customer in a positive approachable manner.
• Responsible for the training and development of all team members assigned, in all aspects of the department.
• Responsible for Merchandise presentation as directed by Store management.
• Verify signing on fixtures is correct
• Ensure floor plans and floor moves are done safely and efficiently to prevent injury to customers and fellow team mates.
• Ensuring new freight in presented within 24 hours of receiving a shipment
• Condensing older merchandise to allow new merchandise
• Communicate with the receiving department to ensure hot items and fashionable merchandise is priority
• Communicate to store management and district manager selling and non-selling merchandise.
• Ensure price changes are completed on time as directed by the store support center
• Inventories counts are accurate
• Performs additional task when needed in all areas of the store including fitting room, receiving, front-end, departments, other then assigned, sidewalk and maintenance.
• Help deter theft by reporting all dishonest behavior to management and /or loss prevention
• Communicate tasks and assignments to department staff and the management team.

Position Requirements

• Ability to work varied hours/days, including 1 -2 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and receiving as directed by supervisors and management.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions inorder to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Cashier experience preferred but not required
• Job Related Skills: Math, ability to count money and give accurate change
• Ability to handle different customer’s personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills

Computer Skills

• POS Software and Equipment
• Time and Attendance
• Calculator