1120 - Data Center Technician L2

NTT Global Data Centers Americas, Inc.; Town of Texas (WI); On-site; USD 39,000 - 83,000; Full time

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Data Center Technician to manage operational integrity and regulatory compliance of data center electrical, mechanical, and fire life safety systems.

You will ensure maximum uptime and coordinate with contractors to deliver high-quality services while supporting internal customer needs. The role requires hands-on experience with large-scale mechanical and electrical systems, monitoring, and preventive maintenance.

Qualifications

• Understanding of mechanical, electrical, and fire life safety systems in a data center environment.
• Familiarity with NEC, NFPA codes and building codes related to fire life safety.
• Experience with reading blueprints, schematics, diagrams, or technical orders to determine methods.

Responsibilities

• Develops creative approaches to keep operational costs to a minimum, improves efficiency, and implements new strategies.
• Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
• Analyses systems to ensure best practices for both internal and external customers.
• Provides feedback to relevant teams on the effectiveness of existing standards and processes.

Skills

Data center knowledge

Mechanical systems

Electrical systems

Fire life safety systems

Troubleshooting

Communication skills

Education

High school diploma or equivalent

Relevant certifications a plus

Tools

MS Office Suite

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost‑effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What we are looking for

Key Roles and Responsibilities:

Develops creative approaches to keep operational costs to a minimum, improves efficiency, and implements new strategies.

Systems of responsibility include:

• Mechanical responsibilities includes chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.


• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.


• Fire Life Safety responsibilities will include wet sprinkler systems and pre‑action sprinkler systems as well as their associated detection devices. Tests performance of electromechanical assemblies and electronic voltmeters. Reads blueprints, schematics, diagrams, or technical orders to determine methods and sequences of processes. Inspects parts for surface defects. Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. Aligns, fits or assembles component parts, using hand or power tools. Operates, monitors, maintains, and responds to abnormal conditions in facilities systems.

Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control. Analyses systems to ensure best practices for both internal and external customers.

Provides feedback to relevant teams on the effectiveness of existing standards and processes. Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades. Works with relevant teams to track and complete an aggressive preventive and predictive maintenance program me. Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.

Manages systems to avoid unplanned customer‑impacting events. Works with relevant teams to determine maintenance requirements for mechanical, electrical, and fire life safety systems. Performs other duties as assigned. Ensures a regular, predictable attendance which is essential to satisfactory performance.

Knowledge, Skills and Attributes:

Understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre‑Action Sprinkler Systems Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Demonstrated hands‑on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:

• Chilled Water Systems


• Large Centrifugal Chillers


• Cooling Towers


• Heat Exchangers


• Water Treatment Systems


• VFD’s and Pumps


• HVAC equipment


• CRAC/CRAH’s


• Humidification Systems


• Water heaters


• Water/Air filters


• BMS and PLC Controls


• Emergency Standby Diesel Generator Systems


• Fuel/Oil systems,


• 480/277 and 208/120 electrical generation and distribution


• Static UPS Systems


• Double Interlock Pre‑Action Systems

Excellent communication skills, both written and oral. Proficient with MS Office Suite (Word, Excel, PowerPoint, Project). Ability to communicate effectively with customers and internal staff and effectively work in team environment. Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process‑driven team environment. Ability to logically analyze and solve problems. Ability to effectively multi‑task multiple projects. Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.). Ability to operate electrical tools such as a multi‑meter or infrared camera. Ability to operate a forklift. Must be comfortable working in a high stress, fast paced environment with shifting priorities. Must be able to work on a shift which may require nights, holidays, and some weekends. Possess critical thinking and complex problem solving skills.

Academic Qualifications and Certifications:

• Relevant high school diploma or equivalent required


• Relevant advanced qualification or equivalent work related experience required


• Relevant certifications such as:
  
  
  • CPR/First Aid and NFPA70E Certified (can be gained during course of employment)
  
  
  • Possession of an OSHA approved forklift certification or the ability to obtain one after hire required
  
  
  
  

Required Experience:

Relevant demonstrated experience in a similar role gained within a data centre facilities environment. Relevant demonstrated experience in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi‑conductor, or power plant).

HOURS:

Shift work 12hr shifts first week Mon‑Tue 6:00pm‑6:00am, Off Wed‑Thu, Work Fri‑Sun 6:00pm‑6:00am 2nd week Mon‑Tue Off, Wed‑Thu 6:00pm‑6:00am and Off Fri‑Sun Technicians rotate from days/nights every quarter. 6am‑6pm/6pm‑6am.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

Compensation:

Hourly base salary for this position is $27.80 - $50.00 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements. All regular full‑time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Hourly base salary for this position is $39.57 - $73.51 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements. All regular full‑time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever‑changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.