5180 - Supervisor, Critical Facilities Operations

Global Data Centers Americas, Inc.; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

NTT Global Data Centers is hiring for a CFOPs Supervisor, operating onsite in Chicago to lead Data Centre Technicians and Facilities Technicians, ensuring maximum uptime and adherence to safety standards. The role includes overseeing maintenance planning, training staff, and ensuring compliance with fire, health, and life-safety regulations.

The ideal candidate has a strong background in electrical and mechanical systems, NFPA codes, and experience managing critical facilities teams.

Qualifications

• Bachelor's degree or equivalent in Engineering or similar field.
• Solid experience in data centre and/or critical facilities.
• Experience developing and motivating critical facilities operations and maintenance teams.

Responsibilities

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains data centre to assure the most optimal uptime to customers (Five 9's).
• Tasks CFOps team ensuring compliance with fire, health and Life Safety requirements.
• Provides tasking for daily operations and maintenance scheduling for non-critical and critical maintenance.
• Ensures CFOps meets budget, staff planning, NPS, efficiency goals.
• Analyzes data centre equipment for efficiency, safety, longevity, and reliability.
• Conducts training with Data Centre Technicians on equipment, PMs, QA and CFOps procedures.
• Manages and maintains all training documentation and provides to HR.
• Ensures data centre operates at maximum efficiency while meeting SLA requirements and budgets.
• Works with customers to provide successful installs that exceed expectations.
• Supervises safety and well-being of CFOps team.
• Responsible for shift assignments, timekeeping review & PTO approvals.
• Writes and reviews MOPs/SOPs/SMP and provides input.
• Supervises execution of MOPs to ensure thorough completion.

Skills

Strong supervisor skills

Excellent communication skills

Electrical & mechanical systems

Data centre operations

NFPA knowledge

Education

Bachelor's degree or equivalent in Engineering or similar field

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

JD for CFOPs, Supervisor

What we are looking for

Key Roles and Responsibilities

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Centre Technicians on equipment, PM's, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations - delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

Knowledge, Skills and Attributes

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Strong supervisor skills
• Excellent communication skills, both written and oral
• Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 2MW
• Static UPS systems
• Multi-string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data centre power distribution and management systems
• VFD Drives
• Large Centrifugal Chillers
• Cooling Towers
• Water Treatment Systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
• Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
• Chilled/Condenser Water Pump
• Well/Vault or Sump Pumps
• Domestic Water systems, including BackFlow Prevention devices

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Engineering or similar field required

Required Experience

• Solid experience in data centre and/or critical facilities
• Developing experience managing and motivating critical facilities operations and maintenance teams

Compensation Pay Range

"This position requires work to be done onsite at a data center facilit