1052 - Supervisor, Critical Facilities Operations

Global Data Centers Americas, Inc.; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

NTT Global Data Centers is seeking a Operations Supervisor to oversee daily data center infrastructure, ensuring peak uptime and safe operation. You will lead technicians, manage maintenance plans, and drive efficiency across electrical and mechanical systems.

Responsibilities include training, SOP/MOP development, and collaboration with customers to deliver reliable, compliant services in a demanding environment.

Qualifications

• Extensive knowledge of electrical and mechanical systems in data centers.
• Expert NFPA/NEC/ Life Safety code knowledge.
• Strong supervisory and training abilities.

Responsibilities

• Supervise Data Center Technicians and Facilities Technicians.
• Maintain uptime to Five 9's through electrical, cooling and infrastructure management.
• Schedule, plan and review maintenance and training activities.
• Ensure safety, regulatory compliance and documentation.
• Coordinate budgets, staffing, and KPI performance.
• Support customer installs and drive reliability.
• Develop and review SOPs/MOPs for critical processes.

Skills

Electrical systems

Mechanical systems

NFPA codes

PLC controls

Safety compliance

Data center ops

Supervisory skills

Communication skills

Chillers & cooling

Power distribution

Tools

MS Office

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

What we are looking for

POSITION SUMMARY: BASIC FUNCTION

Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises the Data Center Technicians and the Facilities Technicians.
• Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Center Technicians on equipment, PM's, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations - delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Strong supervisor skills
• Excellent communication skills, both written and oral
• Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 2MW
• Static UPS systems
• Multi-string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data center power distribution and management systems
• VFD Drives
• Large Centrifugal Chillers
• Cooling Towers
• Water Treatment Systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
• Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
• Chilled/Condenser Water Pump
• Well/Vault or Sump Pumps
• Domestic Water systems, including BackFlow Prevention devices
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures
• Ability to conduct power & fire system capaci