1088 - Supervisor, Critical Facilities Operations

Global Data Centers Americas, Inc.; United States; On-site; USD 95,000 - 120,000; Full time

Job summary

NTT Global Data Centers is seeking a seasoned professional to supervise day-to-day operations and maintenance of the data center’s physical infrastructure. This role trains Data Center Technicians and Facilities Technicians, ensuring available uptime and adherence to safety standards.

The position focuses on optimizing electrical, cooling, and life-safety systems, maintaining budgetary expectations, and delivering reliable services to customers.

Qualifications

• Experience with electrical and mechanical systems in data centers.
• Knowledge of NFPA Electrical, Fire and Life Safety and building codes.
• Proven ability to lead and train technical teams.
• Familiarity with data center power distribution and HVAC equipment.

Responsibilities

• Supervises Data Center Technicians and Facilities Technicians.
• Maintains data center uptime to Five 9's and optimizes facilities operations.
• Schedules daily operations and maintenance tasks for critical/non-critical systems.
• Manages training documentation and reports to HR.
• Ensures budget adherence, staffing plans, and KPI targets.
• Develops and reviews SOPs, MOPs, and related procedures.
• Ensures safety compliance and Fire/Life Safety across the facility.

Skills

Electrical systems

Mechanical systems

NFPA standards

PLC controls

VFD drives

Data center power distribution

Chillers and cooling systems

Safety compliance

MS Office Suite

Data center monitoring systems

Tools

MS Office Suite

Data center monitoring systems

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

What we are looking for

POSITION SUMMARY: BASIC FUNCTION

Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises the Data Center Technicians and the Facilities Technicians.
• Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Center Technicians on equipment, PM's, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations - delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Strong supervisor skills
• Excellent communication skills, both written and oral
• Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 2MW
• Static UPS systems
• Multi-string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data center power distribution and management systems
• VFD Drives
• Large Centrifugal Chillers
• Cooling Towers
• Water Treatment Systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
• Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
• Chilled/Condenser Water Pump
• Well/Vault or Sump Pumps
• Domestic Water systems, including BackFlow Prevention devices
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures
• Ability to conduct power & fire system capaci