503a Call Center Pharmacy Technician

FARMAKEIO RICHARDSON; The Colony (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a 503A Call Center Pharmacy Technician, where your attention to detail and customer focus will shine! This role involves managing prescription orders and providing exceptional support to patients and healthcare providers. You'll be at the heart of ensuring compliance and accuracy in a fast-paced environment, making a real difference in the lives of those you serve. If you have a passion for pharmacy and a knack for communication, this opportunity is perfect for you! Embrace a rewarding career where your skills are valued and your contributions matter.

Qualifications

• Must hold a valid Pharmacy Technician license.
• 2-4 years of experience in pharmacy or healthcare-related field.

Responsibilities

• Handle calls related to prescription orders and patient inquiries.
• Ensure compliance with pharmacy laws and regulations.

Skills

Communication Skills

Pharmacy Knowledge

Customer Service

Problem-Solving

Attention to Detail

Multitasking

Education

High School Diploma

Associate's Degree

Tools

Pharmacy Software Systems

Microsoft Office Suite

Job description

We are seeking a detail-oriented and customer-focused 503A Call Center Pharmacy Technician to join our team. This role involves handling inbound and outbound calls from patients, healthcare providers, and internal pharmacy staff, ensuring a seamless experience in prescription processing and medication fulfillment. The ideal candidate must possess strong communication skills, pharmacy knowledge, and the ability to work in a fast-paced environment while adhering to compliance and regulatory standards for 503A compounding pharmacies. This is an on-site position in Richardson, TX. Monday through Friday.

Available Roles Responsibilities:

Key Responsibilities:

1. Handle incoming and outgoing calls related to prescription orders, refills, and patient inquiries.
2. Verify and input prescription information accurately into the pharmacy system.
3. Assist patients and healthcare providers with medication-related questions and provide clear, professional guidance.
4. Work closely with pharmacists and compounding technicians to ensure timely and accurate prescription processing.
5. Maintain a high level of accuracy when collecting and documenting patient information.
6. Monitor order statuses, provide updates, and resolve any issues that may arise with prescriptions or shipments.
7. Ensure compliance with all pharmacy laws, regulations, and company policies, particularly those governing 503A compounding pharmacies.
8. Coordinate with billing teams as needed.
9. Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications & Requirements:

1. High school diploma or equivalent required; Associate’s degree or higher preferred.
2. Must hold a valid Pharmacy Technician license.
3. Minimum of 2-4 years of experience in a pharmacy, call center, or healthcare-related field.
4. Experience in a 503A compounding pharmacy is highly desirable.
5. Strong knowledge of pharmacy operations, prescription processing, and insurance billing.
6. Excellent verbal and written communication skills.
7. Proficiency in pharmacy software systems and Microsoft Office Suite.
8. Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
9. Customer-focused mindset with problem-solving abilities.

Compensation:

$19 - $24 hourly