503A Call Center Pharmacy Technician

Bighornlaw; Plano (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a 503A Call Center Pharmacy Technician, where your attention to detail and customer service skills will shine. In this role, you'll manage inbound and outbound calls, ensuring a seamless experience for patients and healthcare providers. Collaborating closely with pharmacists, you'll verify prescription information and assist with medication-related questions while adhering to compliance standards. This on-site position in Richardson, TX offers a chance to make a significant impact in a fast-paced environment. If you're looking for a rewarding opportunity in a leading compounding pharmacy, this is the perfect fit for you.

Qualifications

• Valid Pharmacy Technician license required.
• 2-4 years of experience in pharmacy or healthcare-related fields.

Responsibilities

• Handle calls related to prescription orders and patient inquiries.
• Ensure compliance with pharmacy laws and regulations.

Skills

Communication Skills

Pharmacy Knowledge

Customer Service

Problem-Solving Abilities

Attention to Detail

Organizational Skills

Education

High School Diploma

Associate’s Degree

Tools

Pharmacy Software Systems

Microsoft Office Suite

Job description

We are seeking a detail-oriented and customer-focused 503A Call Center Pharmacy Technician to join our team. This role involves handling inbound and outbound calls from patients, healthcare providers, and internal pharmacy staff, ensuring a seamless experience in prescription processing and medication fulfillment. The ideal candidate must possess strong communication skills, pharmacy knowledge, and the ability to work in a fast-paced environment while adhering to compliance and regulatory standards for 503A compounding pharmacies.

This is an on-site position in Richardson, TX. Monday through Friday

3-5 Available Roles

Responsibilities

Key Responsibilities:

• Handle incoming and outgoing calls related to prescription orders, refills, and patient inquiries.
• Verify and input prescription information accurately into the pharmacy system.
• Assist patients and healthcare providers with medication-related questions and provide clear, professional guidance.
• Work closely with pharmacists and compounding technicians to ensure timely and accurate prescription processing.
• Maintain a high level of accuracy when collecting and documenting patient information.
• Monitor order statuses, provide updates, and resolve any issues that may arise with prescriptions or shipments.
• Ensure compliance with all pharmacy laws, regulations, and company policies, particularly those governing 503A compounding pharmacies.
• Coordinate with billing teams as needed.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications

Qualifications & Requirements:

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• Must hold a valid Pharmacy Technician license
• Minimum of 2-4 years of experience in a pharmacy, call center, or healthcare-related field.
• Experience in a 503A compounding pharmacy is highly desirable.
• Strong knowledge of pharmacy operations, prescription processing, and insurance billing.
• Excellent verbal and written communication skills.
• Proficiency in pharmacy software systems and Microsoft Office Suite.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.
• Ability to work flexible hours, including weekends or evenings, if required.

Compensation

$19 - $24 hourly

About FARMAKEIO RICHARDSON

FarmaKeio is an industry-leading custom compounding pharmacy serving practitioners and their patients. Known for our unwavering commitment to quality, cutting-edge technology, and expertise, FarmaKeio Custom Compounding prepares both sterile and non-sterile prescriptions, certain commercially available medications, and retail and express shipping options in select locations.