4th Shift Manager

WebstaurantStore

Cumberland (MD)

On-site

USD 48,000 - 68,000

Full time

14 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

Webstaurantstore in Cumberland, MD is seeking a Shift Manager to oversee inbound and outbound operations including receiving, picking, packing, and shipping. You will lead process improvements, training for new hires, and drive efficiency while maintaining high standards of accuracy and customer satisfaction.

This role requires hands-on leadership, coaching up to 30-50 staff, monitoring metrics, and coordinating shift changes.

Qualifications

Minimum 2 years of experience in operations management.
2-3 years’ experience with receiving and inventory management preferred.
Associate degree required or equivalent; Bachelor's preferred.

Responsibilities

Manage day-to-day decisions for input, movement, process, and output of operations.
Supervise 30-50 employees; coach, train, and develop staff in best practices.
Monitor metrics; identify issues; implement corrective actions and discipline.
Communicate department productivity and policies clearly to teams.
Lead manager meetings; review metrics and quarterly initiatives.
Maintain staffing levels; coordinate shift changes and related programs.
Ensure safety regulations are followed and engage employees regularly.
Identify opportunities for productivity, cost reductions, and efficiency.

Skills

Leadership

Operations management

Analytical skills

Communication

Training

Education

Associate degree in related field

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Job Summary

The Shift Manager is responsible for overseeing various segments of inbound and outbound operations, including receiving, picking, packing, consolidating, shipping, inventory control, and returns. This role is challenged to develop new tools and resources that increase productivity and support the growth of our business. This position maintains extensive knowledge of the various procedures and operations protocols while developing and implementing improvements that increase efficiency and customer satisfaction. The Shift Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees.

Job Summary

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Manage day-to-day decisions regarding the input, movement, process, and output of operations to ensure increased quality, inventory accuracy and service
Supervise up to 30-50 employees to achieve high performance standards while coaching, training, and developing employees in industry best practices
Monitor daily, weekly, and monthly metrics for assigned departments; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process
Provide clear and frequent communication to all teams regarding department productivity, Company policies and procedures
Actively engage in "MBWA" or managing by walking around and serve as a role model of Company culture
Maintain adequate staffing levels for assigned departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations and rules are followed
Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects
Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met
Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift
Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency
Serve as a back-up when a department line manager is absent
Other duties as assigned

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with receiving and inventory management preferred.
Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
Experience working in a distribution environment preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills are required.
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
Customer service-oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off shift is required to respond to urgent needs.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits