4786-Customer Engineering Manager

Innovaccer Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

PTO 20 days

Parental leave

Rewards & Recognition

Insurance benefits

Job summary

Innovaccer Inc. is seeking a Customer Engineering Manager to lead a team of data engineers delivering solutions for US healthcare challenges.

You will translate customer requirements into platform enhancements and work across engineering, analytics, and infrastructure teams to deliver scalable data integrations and analytics workflows. Ideal candidates have 10+ years in US healthcare data projects, strong PM, and excellent communication.

Qualifications

• US healthcare data integration experience including claims, clinical, ADT and labs.
• Healthcare Analytics experience (Cost of Care, Quality Measures, Risk) and payer report reconciliation.
• Strong technical project management, stakeholder management, and communication skills.
• 10+ years of experience in US healthcare projects involving data integration and analytics.
• Experience with cross-functional teams and SQL data extraction.
• Familiarity with ETL tools and mapping documents.
• Python scripting experience is a plus.
• Experience with Agile methodologies is a plus.

Responsibilities

• Interact with customers to understand requirements.
• Own delivery plan and timelines with customers.
• Negotiate features and tasks with customers considering team bandwidth.
• Supervise and lead data analysts and QA on the team.
• Coordinate data integrations, analyses, dashboards, and quality assurance.
• Collaborate with Innovaccer engineering, analytics, and infrastructure teams to deliver solutions.

Skills

Technical Project Management

Stakeholder Management

Communication

US Healthcare Data Integration

SQL

ETL Tools

Python

Agile

Cross-functional Collaboration

Tools

PowerBI

Tableau

Job description

Your Role

We are looking for a Customer Engineering Manager who will be largely responsible for leading and supervising a team of data engineers as they develop, test, modify, and deliver solutions to US Healthcare problems.

You are expected to understand the business requirements from customers and integrate the same with our platforms, products & features. You will be involved in building up the platform to help run businesses of our enterprise customers more efficiently

A Day in the Life

• Interact with the customers on a frequent basis to understand their requirements
• Own the delivery plan and timelines through consultation with customers
• Negotiate features, enhancements and new incoming tasks with customers in accordance with team bandwidth and other factors
• Supervise and lead data analysts and quality analysts on the team
• Direct and coordinate data integrations, analytics executions, dashboard powerups, maintenance operations and quality assurance activities
• Work closely with Innovaccer engineering, analytics, infrastructure teams and other engineering groups for defining and delivering solutions

What You Need

• Mandatory US Healthcare experience - data integration (not just migration) of claims, clinical, ADT, Labs; Healthcare Analytics experience (Cost of Care, Quality Measures, Risk) execution and payer report reconciliation in the Provider or Payer space
• Strong Technical Project Management, Stakeholder Management, and extremely good communication skills
• 10+ years of experience in implementing US Healthcare projects involving Data Integrations, Analytics (like HEDIS/MIPS/eCQM), visualization tools like PowerBI or Tableau along with technical customer and project management experience
• Experience working with cross-functional teams, from IT to software engineering to business domains
• Hands-on experience in extracting data using SQL is a good to have
• Familiarity with data ETL tools and creating/reviewing mapping documents
• Basic experience with scripting (Python) is a good to have
• Relevant experience in Agile Methodology is a plus

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous PTO Benefits:Enjoy PTO benefit accrual of 20 days per year.
• Parental Leave:Experience one of the industry's best parental leave policies to spend time with your new addition.
• Rewards & Recognition:Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
• Insurance Benefits:We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.