4437- Client Services Specialist

Socket.dev; North Bergen (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Rewards program

Insurance coverage

Job summary

Innovaccer Inc. in New Jersey is seeking an onsite Training Specialist to deliver hands-on athenaOne training for physician practices across Northern New Jersey.

You will support onboarding, workflows, and front-office operations, ensuring HIPAA compliance and successful adoption of revenue cycle processes. The ideal candidate has 2+ years in medical billing or revenue cycle, hands-on athenaOne experience, and comfort training staff across multiple locations.

Qualifications

• Minimum 2 years in medical billing, physician practice operations, or revenue cycle management.
• Hands-on athenaOne experience required.
• Knowledge of patient registration, insurance verification, referrals, charge entry, denials, ERA/EOB posting.
• Experience training staff and improving workflows preferred.

Responsibilities

• Deliver onsite and virtual training for physician practice staff using athenaOne.
• Support new practice implementations, onboarding, and workflow adoption.
• Train staff on front office operations: patient registration, eligibility, referrals, scheduling, check-in/out, and billing processes.
• Educate teams on revenue cycle functions including charge entry, claim edits, posting, and refunds.
• Identify workflow improvements and provide coaching for operational consistency.

Skills

athenaOne

Medical billing

Revenue cycle

Staff training

HIPAA

Tools

Epic

Teams

Job description

About the Role

We are seeking a onsite Training Specialist with hands‑on athenaOne experience to support physician practices across Northern New Jersey. This role is responsible for providing onsite and virtual training, supporting front‑end revenue cycle workflows, and helping practice teams successfully adopt revenue cycle processes and technology.

The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff, improving workflows, and partnering with providers and practice leadership.

A Day in the Life

• Deliver onsite and virtual training for physician practice staff using athenaOne.
• Support new practice implementations, onboarding, and workflow adoption.
• Train staff on front office operations, including patient registration, eligibility verification, referrals, scheduling, check-in/check-out, and point‑of‑service collections.
• Educate teams on revenue cycle functions including charge entry, claim edits, payment posting, credit balances, and refund processes.
• Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency.
• Assist with troubleshooting system and workflow issues while partnering with practice leadership.
• Maintain accurate documentation and ensure compliance with HIPAA and organizational policies.
• Collaborate with providers, managers, and operational teams to support process improvements and successful practice operations.
• Perform additional duties as assigned.

What You Need

• Minimum of 2 years of experience in medical billing, physician practice operations, or revenue cycle management.
• Hands‑on experience using athenaOne is required.
• Working knowledge of patient registration, insurance verification, referrals, charge entry, claim edits, payment posting, denials, ERA/EOB posting, secondary billing, refunds, and credit balances.
• Previous experience training or mentoring staff is highly preferred.
• Excellent communication, organizational, and problem‑solving skills.
• Comfortable working independently while supporting multiple practice locations.
• Proficiency with Microsoft Office applications; experience with Epic, Teams, or similar healthcare applications is a plus.
• Travel Requirements
• Frequent travel throughout Bergen, Hudson, Passaic, and Essex Counties, NJ.
• Reliable transportation is required.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays - because we believe work-life balance fuels performance.
• Best‑in‑Class Parental Leave: Spend quality time with your growing family. We offer one of the industry's most generous parental leave policies to support you during life's most important moments.
• Recognition & Rewards: We celebrate wins - big and small. Get rewarded with monetary incentives and company‑wide recognition for your impact and dedication. Your hard work won't go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company‑paid short-and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [e-mail]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.