4437- Client Services Specialist

Innovaccer; North Bergen (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Recognition & Rewards

Insurance coverage

Job summary

Innovaccer is seeking an onsite Training Specialist to support physician practices across Northern New Jersey. You will deliver hands-on training for athenaOne and guide front-end revenue cycle workflows, enabling practice teams to adopt revenue cycle processes and technology.

The ideal candidate has experience in physician practice or medical billing environments and enjoys educating staff, improving workflows, and partnering with providers and leadership.

Qualifications

• Experience in medical billing or physician practice operations.
• Hands-on training experience with staff preferred.
• Excellent communication and organizational skills.
• Ability to travel throughout multiple NJ counties.

Responsibilities

• Deliver onsite and virtual training for physician practice staff using athenaOne.
• Support new practice implementations, onboarding, and workflow adoption.
• Train staff on front office operations: registration, verification, referrals, scheduling, check-in/out, and POS collections.
• Educate teams on revenue cycle: charge entry, claim edits, posting, denials, ERA/EOB, refunds.
• Identify workflow improvements and provide ongoing coaching.
• Troubleshoot system/workflow issues with practice leadership.
• Maintain HIPAA-compliant documentation and policies.

Skills

Training staff

Medical billing

Revenue cycle knowledge

AthenaOne

Communication

Organizational skills

Problem solving

Tools

athenaOne

Microsoft Office

Job description

About the Role

We are seeking aOnsite Training Specialistwith hands-onathenaOneexperience to support physician practices acrossNorthern New Jersey.This role is responsible for providing onsite and virtual training, supporting front-end revenue cycle workflows, and helping practice teams successfully adopt revenue cycle processes and technology.

The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff, improving workflows, and partnering with providers and practice leadership.

A Day in the Life

• Deliver onsite and virtual training for physician practice staff usingathenaOne.
• Support new practice implementations, onboarding, and workflow adoption.
• Train staff on front office operations, including patient registration, eligibility verification, referrals, scheduling, check-in/check-out, and point-of-service collections.
• Educate teams on revenue cycle functions including charge entry, claim edits, payment posting, credit balances, and refund processes.
• Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency.
• Assist with troubleshooting system and workflow issues while partnering with practice leadership.
• Maintain accurate documentation and ensure compliance with HIPAA and organizational policies.
• Collaborate with providers, managers, and operational teams to support process improvements and successful practice operations.
• Perform additional duties as assigned.

What You Need

• Minimum of2 years of experiencein medical billing, physician practice operations, or revenue cycle management.
• Hands-on experience usingathenaOneis required.
• Working knowledge of patient registration, insurance verification, referrals, charge entry, claim edits, payment posting, denials, ERA/EOB posting, secondary billing, refunds, and credit balances.
• Previous experience training or mentoring staff is highly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Comfortable working independently while supporting multiple practice locations.
• Proficiency with Microsoft Office applications; experience with Epic, Teams, or similar healthcare applications is a plus.
• Travel Requirements
• Frequent travel throughoutBergen, Hudson, Passaic, and Essex Counties, NJ.
• Reliable transportation is required.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)