40 - Rooms - Clerk, Front Desk

Coury Hospitality; Coraopolis (Allegheny County); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Coury Hospitality seeks a Front Desk/Guest Services team member to warmly welcome guests and manage check-in and check-out with accuracy. You will assist visitors, promote hotel services, and share local attractions with guests in a courteous, professional manner.

Accurate account setup, prompt response to requests, cash handling, and coordination with departments are essential. This role emphasizes security, confidentiality, and excellent guest satisfaction at all times.

Qualifications

• Clear, courteous English communication with guests and colleagues.
• Strong customer-relations focus and guest satisfaction mindset.
• Experience with cashiering or basic accounting is a plus.
• Proficiency in inputting data into computer systems (POS, guest records).
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Professional appearance and demeanor as part of guest-facing role.

Responsabilités

• Greet guests and visitors warmly and assist with check-in/check-out.
• Provide information on hotel services, amenities, and local attractions.
• Set up guest accounts according to preferences (room type, payment).
• Answer questions and respond to special requests with empathy and efficiency.
• Maintain key control, security, and confidentiality of guest information.
• Coordinate with other front desk and staff to ensure smooth guest experience.

Connaissances

English communication

Customer relations

Cashier experience

Computer skills

Multi-tasking

Professional appearance

Local knowledge

Outils

Point-of-sale systems

Cash handling

Description du poste

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a \"people-person\" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

EXPERIENCE:

- Customer Service experience preferred.

PHYSICAL DEMANDS:

- Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.