40 hpw Rehab Secretary

Beth Israel Lahey Health; United States; On-site; USD 25,000 - 43,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk receptionist in Plymouth at Cordage Park & Pinehills locations. The role involves patient registrations, insurance coordination, and scheduling while maintaining accurate medical records.

Expect duties including greeting patients, collecting co-pays, processing consents, and using Meditech for billing. Strong communication and problem-solving are essential; two years of clerical/billing experience preferred.

Qualifications

• Knowledge of medical terminology, problem-solving techniques, strong interpersonal skills, and effective oral and written communication.
• Previous experience with hospital registration system and secretarial experience preferred.
• Ability to work independently with minimal supervision and handle pressure.
• Two years of secretarial/clerical/billing experience.

Responsibilities

• Greet patients and visitors with courtesy and professionalism on the front desk.
• Register patients with accurate demographics, insurance, and referring physician information.
• Obtain patient consents and signatures as required.
• Prepare and maintain patient medical records for completeness.
• Collect co-pays and deductibles per policy.
• Screen calls and direct to appropriate staff; maintain communications.
• Assist in data collection for departmental reports.
• Schedule patient appointments to optimize clinical staff schedules.
• Coordinate insurance eligibility, benefits, authorizations, and re-certifications.
• Resolve insurance denials and billing discrepancies; reconcile charges daily in Meditech.
• Support special projects; log deliveries and department acquisitions.
• Perform additional secretarial duties as needed.

Skills

Medical terminology

Interpersonal skills

Verbal and written communication

Basic computer skills

Problem-solving

Ability to work independently

Decision making

Customer service experience

Education

Medical Assistant/Secretary certificate or equivalent experience

Tools

Meditech billing system

Hospital registration system

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. 40 hpw; 8-hr shifts (works between 7a-7p), Mon-Fri Job Description: This position will work in our Cordage Park & Pinehills locations in Plymouth.

Essential Duties and Responsibilities:

• Serve as front line receptionist displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.
• Responsible for accurate patient registrations; obtaining proper demographics, insurance and referring physician information.
• Obtain all necessary patient consents/signatures.
• Prepare, maintain and close patient medical records ensuring accuracy and completeness.
• Collect co-pay and/or deductibles payments in accordance with credit and collection policy.
• Maintain written and telephone communications; screening all calls and referring to the appropriate individual.
• Assist in the collection and preparation of data for departmental reports.
• Schedule recurring patient appointments accurately and aggressively to maintain full schedules for clinical staff and ensure patient treatment plans are fulfilled.
• Coordinate and maintain insurance eligibility, benefits, authorizations, certifications and re-certifications to secure insurance payment.
• Troubleshoot all insurance denials and billing discrepancies.
• Enter and reconcile charges into Meditech billing system on a daily basis ensuring 100% accuracy and completeness.
• Assist with special projects as needed.
• Log and track all deliveries and department acquisitions during assigned shift.
• Other secretarial duties as necessary during assigned shift to maintain the smooth functional operations of the service.

Experience/Knowledge/Skills Required

• Knowledge of medical terminology preferred, problem-solving techniques, strong interpersonal skills, effective oral and written communication skills and basic computer skills including word processing.
• Previous experience with hospital registration system and secretarial experience preferred.
• Demonstrated ability to function independently with minimal supervision.
• Possess good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.
• Two years of secretarial/clerical/billing experience.

Education Required

Graduate of Medical Assistant/Secretary course or equivalent experience.

Pay Range: $17.83 - $31.52 This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.