3rd Shift Unarmed Security Guard

Wilderness Hotel and Resort; Sevierville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilderness-Hotel-and-Resort-In is seeking a Security Officer to ensure compliance with property protection programs for associates and guests. Responsibilities include responding to incidents, patrolling, and coordinating with law enforcement as needed.

The role requires a Level 3 education foundation (high school diploma or GED) and the ability to obtain a TN Security License, a Tennessee Driver’s License with F endorsement, and company insurance coverage.

Qualifications

• Requires good negotiation and listening skills.
• Ability to act independently with little supervision.
• Skilled in problem solving and staff training.
• Efficiently handle multiple duties.
• Requires the ability to operate various office equipment including computer, word processing, spreadsheets, voicemail, copier, fax and calculator.

Responsibilities

• Conducts first response, fire prevention, traffic control, guarding and patrolling property.
• Investigates guest trespassing offenses and documents shift information.
• Gathers and documents evidence related to theft; testsifies in court/depositions when required.
• Addresses and resolves complaints within security/safety scope of responsibility.
• Performs surveillance of guests and employees for theft or suspicious activity.

Skills

Negotiation skills

Independent working

Problem solving

Communication

Attention to detail

Office equipment

Education

High school diploma or GED

Job description

SUMMARY:Ensures compliance of the company’s security and property protection programs of associates and guests by performing various duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Conducts the following activities: first response, fire prevention, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel and investigation of property damage, motor vehicle accidents and criminal acts in accordance with company policies and applicable laws/regulations.
• Works with law enforcement as it relates to crimes if reportable
• Investigates/interviews guest trespassing offenses
• Documents shift information
• Performs surveillance of guest and employees as it relates to theft or other suspicious activity, both plain clothed and uniformed
• Gathers and documents evidence as it relates to theft
• Testifies in court/deposition as a witness in all his/her cases brought to trial
• Addresses and resolves complaints/problems within security/safety scope of responsibility.
• All other duties as assigned by management.

EDUCATION and/or EXPERIENCE: Level 3

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 3

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Level 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Level 4

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

CERTIFICATES, LICENSES, REGISTRATIONS:

• Ability to get and maintain a TN Security License
• Valid Tennessee Driver’s License with F endorsement or ability to obtain one within 30 days
• Ability to be covered by and maintain company insurance
• F License Endorsement within 3 months of hire

QUALIFICATIONS:

• Requires good negotiation and listening skills
• Ability to act independently with little supervision
• Skilled in problem solving and staff training
• Efficiently handle multiple duties
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs, and general golf knowledge
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and departmental policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, use hands to finger, handle, or feel, and talk or hear
  • Frequently reach with hands and arms
  • Occasionally sit, stoop kneel, crouch or crawl and taste or smell

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 10 - 25 pounds
  • Occasionally lift 50 -100 pounds with assistance

Vision Requirements: Close Vision, Distant Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus

WORK ENVIRONMENT:

• Regularly exposed to outdoor weather conditions
• Frequently exposed to wet or humid conditions (non-weather)
• Occasionally exposed to extreme cold and heat (non-weather)

Noise Levels: Loud