3rd Shift Shuttle Driver | PT

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality group seeks front office team members in Kalamazoo, Michigan. The position involves guest interactions, shuttle operation, and various logistical tasks to ensure exceptional service. Candidates should be physically able to perform duties related to hospitality interactions, with opportunities for professional growth and a supportive team environment.

Benefits

Medical/Dental/Vision (Full-Time option)

401K with 100% match up to 3% (Full-Time option)

Parental Leave Program (Full-Time Option)

Shift meal provided per day

Employee Assistance Program

Health and Wellness reimbursement

10% Discount on GHG outlets

Discounted hotel rates at Radisson properties

Qualifications

• Must be 18+ years of age.
• Able to lift up to 75 pounds.
• Sufficient manual dexterity to load/unload luggage.

Responsibilities

• Drive company shuttle and maintain vehicle cleanliness.
• Greet guests and assist with luggage.
• Coordinate multiple pick-ups and drop-offs.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Job description

Overview

A Look Into Working for the Front Office

The dynamic front office team at Greenleaf Hospitality Group, plays a crucial role in creating exceptional guest experiences. From valet to concierge, as a front office team member, you'll handle guest interactions with a professional and high end customer-centric approach, ensuring seamless service and satisfaction. You'll collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With opportunities for professional growth, competitive benefits, and a supportive team culture, this role is perfect for individuals passionate about hospitality and dedicated to excellence. Embrace the chance to work flexible hours, engage with guests, and be part of a company committed to innovation, teamwork, and community engagement.

Responsibilities

What You’ll Be Doing

May include, but not limited to:

• Drive company shuttle and maintain vehicle cleanliness
• Valet guest vehicles while following safety procedures, applicable laws and ordinances
• Escort guests to their destination
• Deliver packages, amenities, luggage, bell carts etc. to guest rooms
• Keep track of shuttle log and plan departure and arrival times accordingly
• Professionally and effectively communicate with guests via email and phone
• Greet guests and open doors as they enter and exit the hotel
• Assist guests with removing luggage from their vehicles
• Strong analytical and navigation skills
• Coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
• Deep cleaning and maintenance of shuttles, bellcars, bellstand and hotel main entrance space
• Deep cleaning of Circle Drive and exterior of hotel main entrance
• Documentation of of shuttle conditions and safety inspections
• Keeping Inventory and ordering supplies needed for bellstand
• Assisting Housekeeping, SLP and other departments as needed
• Plan events and needs of bellstand
• Observe potential issues with solution and/or alert appropriate personnel for solution
• Build positive relationship with guests and find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team, outlets, hotel amenities, local attractions, and events
• Respond to guests’ concerns and complaints with empathy while upholding policy
• Contribute to an energetic and positive work environment
• Good stewardship of organization time and resources
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

Qualifications

What You Need for this Position

• Must be 18+ years of age
• Must be able to provide clean DMV driving record for consideration
• High integrity and motivation to work independently
• Highly observant to details and organization
• Sufficient manual dexterity in hands to be able to load and unload luggage
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Ability to run, move up and down stairs
• Able to lift up to 75 pounds
• Able to handle responsibilities that require repetitive motion tasks

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Shift meal provided per day
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate aboutproviding a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development