3rd Shift Security Supervisor

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Free meal

Gym membership

Room discounts

Discounts at Marcus venues

Free parking

Movie coupons

Early wage access

Paid time off

Flexible scheduling

Health insurance

401k match

Job summary

Grand Geneva Resort & Spa in Wisconsin is seeking a dedicated 3rd Shift Security Supervisor to protect guests, associates, and property while maintaining a safe environment during the evening hours. You will supervise security personnel, assign shifts, review reports, and coordinate with the Security Director.

This role emphasizes strong communication, knowledge of local laws, MVR background screening, and the ability to build positive relationships with hotel departments.

Qualifications

• Prior experience in security, military, or EMS preferred.
• Knowledge of security and law enforcement practices is a plus.
• Previous experience in a security supervisory role, preferably in hospitality.
• Must pass an MVR background screening following company policy.
• Knowledge of local laws and ordinances.
• Must be computer literate.

Responsibilities

• Ensure security personnel functions are properly completed by the department.
• Ensure personnel are properly assigned at all times.
• Review all reports by security officers for accuracy and timeliness.
• Maintain good relationships with all hotel departments.
• Investigate incidents involving guests or associates and report findings.
• Oversee guest room surveillance in coordination with Security Director.
• Maintain the key control program and report discrepancies.
• Keep security equipment clean and in working order.
• Monitor lobby, restaurant, restrooms, garage and service areas.
• Report unauthorized entrances/exits when reporting to Security Director.
• Patrol all areas and act as a visible deterrent.
• Perform other duties as assigned.

Skills

Security knowledge

Supervisory experience

Customer service mindset

Strong writing

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a 3rd Shift Security Supervisor at the Grand Geneva Resort & Spa, you play an integral part in ensuring the hotel guests, associates, and hotel property are maintained in a safe and secure environment during the evening hours.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Ensure all security personnel functions are being properly completed by the department
• Ensures that all personnel are properly assigned at all times
• Review all reports completed by security officers to ensure accuracy and timely submission
• Maintain a good relationship with all departments in the hotel
• Ensures that a thorough and complete investigation and report is made on incidents incurred by guests and associates
• Responsible for guest room surveillance in conjunction with Security Director
• Ensure that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Security Director
• Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest an/or associate access
• Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work to the Security Director
• Patrol all areas and be a visible deterrent
• Perform other duties as assigned.

What do you bring to the role?

• Prior experience in security, military, or EMS preferred. Knowledge of security and law enforcement practices is a plus.
• Previous experience preferred in a security supervisory role, preferably in the hospitality industry.
• Must pass a Motor Vehicle Record (MVR) Background Screening following Company Policy.
• Knowledge of local laws and ordinances.
• Exceptional people skills, customer service mentality and strong writing & logical thinking abilities.
• Ability to build and maintain positive relationships with colleagues and the public.
• Ability to stand, walk, sit, and use hands for extended periods.
• Flexibility to work various shifts, including overnight, weekends and holidays.
• Must be computer literate.

What's in it for you?

• A free, well-balanced meal every shift
• Gym Membership at $16 per paycheck
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.