3rd Shift Loss Prevention Supervisor FT

Omni Hotels & Resorts; Asheville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a prestigious hotel renowned for its elegance and charm, where you can make a difference in guest safety and security. This role involves monitoring compliance with safety standards, responding to emergencies, and ensuring the well-being of guests and associates. You will be part of a dynamic team that values respect and empowerment, providing you with the opportunity to grow in a supportive environment. If you are a motivated individual with a passion for service and safety, this position offers a fulfilling career path in the hospitality industry.

Benefits

Sign-on Bonus

Comprehensive Training

Dynamic Work Environment

Qualifications

• Minimum one year experience in Loss Prevention or Law Enforcement required.
• Must acquire CPR and first aid certification within 90 days.

Responsibilities

• Respond to emergency incidents and ensure safety of guests and associates.
• Monitor compliance with safety programs and report deficiencies.
• Maintain communication with the Director of Loss Prevention.

Skills

Verbal Communication

Written Communication

Attention to Detail

Organizational Skills

CPR Certification

First Aid Certification

Education

High School Diploma

State Certification as Private Security Officer

Job description

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

Sign on Bonus: $1,000.00 paid across first 90 days: $250 after 30 days, $250 after 60 days, $500.00 after 90 days. To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. Ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.

Responsibilities

• Responds immediately to emergency incidents and Security requests.
• Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
• Ensures the safety of our guests, associates, and hotel property at all times.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Ensures that all Security personnel functions are being properly completed.
• Ensures that shift personnel are properly assigned.
• Drives communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings.
• Reviews all reports completed by Security officers to ensure accuracy and timely submission.
• Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates.
• Responsible for coordinating guest room surveillance in conjunction with the Director of Loss Prevention.
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Ensures that all Security equipment is kept clean and in good working condition.
• Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest access.
• Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Loss Prevention.
• Checks cashier vault at normal intervals.
• Periodically inspects exterior of building.
• Maintains a continual line of communication with the Director of Loss Prevention.
• Understands all emergency procedures.
• Understands all radio codes.

Qualifications

• Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer.
• Must be able to work a variety of shifts, including weekends and holidays.
• Experience in Loss Prevention in an upscale hospitality establishment preferred.
• Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
• Good verbal/written communication skills.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be 21 and up with valid Driver's License.
• Must pass pre-employment drug screening.