3rd Party Field Service Technician

USA Compression; El Reno (OK); On-site; USD 40,000 - 56,000; Full time

Job summary

USA Compression Partners, LP seeks a Field Service Technician to service and maintain customer-owned compression equipment across multiple sites. You will report to the 3rd Party Services Supervisor and operate with autonomy, upholding safety and customer relations.

Responsibilities include scheduled maintenance, data gathering for critical reports, rapid response to inquiries, and collaboration with sales to identify new opportunities while supporting field operations at customer sites.

Qualifications

• Technical/trade school certification or related field experience.
• 2+ years of experience in the gas compression industry preferred.
• CAT, Ariel and Cummins certifications/experience preferred.
• Valid driver’s license required.
• Excellent communication and customer service skills.
• Ability to self-manage and work independently.
• Strong mechanical aptitude and ability to read technical manuals.

Responsibilities

• Perform maintenance and overhaul-related tasks on compression equipment.
• Follow company safety policies and procedures.
• Gather and prepare data for operations reports by deadlines.
• Respond promptly to supervisor or customer inquiries.
• Collaborate with customer and supervisor on major repairs; escalate per protocol.
• Drive company vehicle to customer sites and maintain vehicle.
• Assist sales in identifying new equipment opportunities.
• Coordinate with parts dept. to ensure parts availability.
• Maintain clean and safe work environment at sites.
• Perform other duties as assigned by supervisor.

Skills

Gas compression experience

CAT certification

Cummins certification

Ariel certification

Driver's license

Customer service

Self-management

Mechanical ability

Education

Technical/trade school certification or related field experience

Job description

USA Compression Partners, LP, (NYSE: USAC) provides mission critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology driven employer with 800 + employees in 18 states across the US. We owe our success to the quality of our employees, strong commitment to safety, and superior service to our customers.

Key Business Objectives

Field Service Technician (Retail/3 rd Party AMS) is responsible for the service and/or maintenance of customer owned compression equipment and reports to the 3 rd Party Services Supervisor. With minimal supervision and significant autonomy, the expected areas of responsibility include, safely performing scheduled maintenance, maintaining and building customer relationships, and providing first line support for equipment troubleshooting. USAC employees are proudly responsible for maintaining a safe, professional, and positive work environment that aligns with our Pillars culture.

Duties and Responsibilities

• Perform maintenance and overhaul-related tasks on compression equipment.
• Understand and follow the company handbook along with all company/customer safety and environmental policies.
• Accurately gather and prepare data for reports critical to unit operations by assigned deadlines.
• Respond quickly to supervisor or customer inquiries.
• Work closely with the customer and supervisor on major repairs; escape when necessary based on protocol.
• Maintain and operate company vehicle according to company guidelines.
• Work with sales team to identify new sales or equipment opportunities.
• Maintain and/or partner with the parts department to ensure sufficient parts.
• Keep each unit clean following good housekeeping rules and maintain safe working conditions.
• Maintain large or small horsepower units, gas lift or traditional compression units along with other related equipment associated with our business.
• Any other duties or responsibilities as assigned by supervisor.

Skills/Capabilities and Education

• Technical/trade school certification or additional work experience in related field.
• Prefer at least 2 years of experience in gas compression industry, with preference to CAT, Ariel and/or Cummins certifications and experience.
• Prefer experience with CAT 3500, 3600 engines, Waukesha VHP engines, and Cummins KTA engines.
• Applicant must have the ability to legally work in the U.S.
• Valid driver’s license with a DMV history acceptable to USAC.
• Capable of safely driving commercial size truck.
• Excellent customer service and positive communication skills are critical to succeed in this role.
• Solid professional communication/interface skills with customer field personnel, onsite vendors, and other employees.
• Ability to self-manage and work independently with little to no supervision.
• High degree of mechanical ability.
• Experience reading and understanding technical manuals.
• Experience in configuring natural gas compression equipment.
• Ability and flexibility to work extended hours including periodic on-call weekends.
• Ability to understand written/ verbal communication from the company and supervisor including training, procedures, instructions, etc.

Working Conditions

• Work day consists of driving a USA Compression service vehicle to customer locations to perform repair and maintenance activities.
• Periodic lifting requirements in excess of 50 lbs.
• Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements.
• Exposure to extremes in temperature/weather conditions depending upon assigned location.
• Occasional exposure to high noise levels in excess of 85dBA that require ear protection.
• Some exposure to potentially hazardous chemicals and materials.
• Working conditions will vary from one job site to another; some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions.
• There is a strong emphasis on safety while working with heavy equipment and machinery.