3PL Program Manager, NAM

Lululemon Athletica Inc.; Ontario (CA); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica Inc. is seeking a Senior Manager, 3PL NAM to own relationships with 3rd party distribution partners and drive SOPs, SLA alignment, and cost-effective performance across regional DCs.

You will partner with procurement, legal, and regional leaders to optimize contracts, rate structures, and data integrations. You will lead regular performance reviews, drive continuous improvement initiatives, and ensure seamless collaboration between internal teams and external partners to

Qualifications

• Bachelor-level degree or equivalent in business administration, operations, supply chain, logistics, or related field.
• Minimum of 5 years as a manager in distribution operations in a multi-channel retailer or similar environment.
• Minimum of 3 years managing 3rd party logistics providers in a fast-paced setting.
• Excellent communication to inspire and lead cross-functional teams.
• Strong IT skills including MS Office and familiarity with WMS and retail systems.
• Analytical thinker with problem-solving mindset.
• Creative, outside-the-box thinker with solutions focus.

Responsibilities

• Lead monthly/quarterly/annual reviews with 3PL DC partners.
• Develop and review SOPs with partners to ensure clear, documented processes.
• Create internal processes for budget monitoring and partner synergies.
• Support accruals processing and explain variances to budget.
• Lead SLA creation and revisions with regional leadership and partners.
• Own RFP/RFI processes for new partners with procurement.
• Maintain contract and SLA repository for the region.
• Help shape regional 3PL distribution strategy.
• Coordinate with legal, procurement and stakeholders to tailor contracts, rates, and SLAs.
• Drive initiatives to enhance capabilities and guest experience with 3PL teams.

Skills

Cross-functional leadership

People leadership

Strategic thinking

Analytical skills

WMS familiarity

MS Office

Retail systems

3PL management

Supply chain management

Distribution operations

Excellent communication

Education

Business/Operations/Supply chain or related degree

Tools

Microsoft Office

WMS software

ERP systems

Job description

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

job summary

With the leadership and support of the Senior Manager, 3PL NAM, and in close partnership with our regional fulfilment leadership teams, the Manager owns the relationships with our 3rd party partners and effectively builds capabilities with our outsourced distribution center partners to maximize results and to ensure our partners operate within agreed SLA’s and budget. At the same time the 3rd party distribution manager brings learnings from our global partners back into our organization (and vice versa) and drives synergies between and across our global partners. You’ll play a pivotal role in connecting internal and external capabilities and will act as the first go-to person for our 3PL Distribution partners.

core responsibilities

• Drive and coordinate the preparation of and participate in monthly/quarterly and annual performance reviews with our 3rd party DC partners
• Lead the creation, documentation and review of standard operating procedures (SOP’s) with our partners to ensure operating processes are clear and documented
• Develop and document appropriate internal processes that promote budget monitoring capabilities and create synergies between our different partners
• Support the regional fulfilment leadership team in timely processing of accruals and provide insights to help explain potential variance to budget, if any
• Lead the creation of and annual revision process of our SLA’s in close coordination with our regional distribution leadership (stakeholders) and act as the first go-to person for our partners when it comes to rate and/or contract reviews associated
• Lead RFP/RFI process for new partner selections in close partnership with our procurement and regional leadership teams
• Own the creation and maintenance of the contract and SLA repository for your region
• Support with the creation of lululemon’s third party distribution short and long term strategy for the region
• Coordinate between legal, procurement and other internal stakeholders to ensure contract/rates/sla’s and compliance metrics are tailored to your region while making sure they remain aligned globally
• Coordinate and drive key initiatives between internal stakeholders and our 3rd party DC teams that drive enhanced capabilities, throughput, and ultimately increase guest experience
• Lead regular service level requirement reviews with key stakeholders, and ensure these are embedded into SLA’s, processes and/or performance reviews with our partner(s)
• Partner with global teams and regional leaders to drive the continuous improvement program to improve 3rd party DC performance
• Advise cross functional partners on the 3rd party DC’s capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party DC partners and providing qualitative and quantitative feedback to internal stakeholders
• Support the regional distribution leadership for effective management of the service level agreement with the 3rd party DC partners by owning alignment of data integrations that support our internal reporting platforms

qualifications

• Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
• Minimum of 5 years experience as a manager in distribution operations preferably for a multi-channel retailer or like-minded industry brand
• Minimum of 3 years experience in managing 3rd party logistics provider(s) in a fast-paced and fast-growing environment
• Clear communications skills to inspire, motivate and provide cross-functional leadership
• Strong IT skills (Microsoft office applications, familiar with WMS software applications and retail systems)
• Sound responsive analytical and problem-solving skills
• Ability to think “outside of the box,” enjoys challenges and is solutions-oriented

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $112,000 - $147,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.