3DEXPERIENCE PLM Ops Lead: Drive Stability

Capgemini Engineering; Cincinnati (OH); Hybrid; USD 82,000 - 193,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans (401k)

Job summary

Capgemini Engineering in Mason, Ohio is seeking an experienced 3DEXPERIENCE (3DX) PLM Operations Lead to oversee enterprise PLM platform operations, ensuring stability, availability, and performance of 3DEXPERIENCE/ENOVIA applications while coordinating incident resolution and service requests.

You will serve as the primary operational lead for PLM support, collaborating with business users, technical teams, and platform stakeholders to maintain high service levels and drive ongoing improvements.

Qualifications

• Bachelor’s degree in computer science, engineering, or related discipline.
• 7+ years of experience supporting enterprise PLM/3DEXPERIENCE/ENOVIA environments.
• Strong understanding of incident management, service requests, SLA management, and operational reporting.

Responsibilities

• Provide day-to-day operational support for 3DEXPERIENCE/ENOVIA applications, ensuring platform stability, availability, and SLA compliance.
• Manage the full lifecycle of PLM incidents and service requests from intake through resolution and closure.
• Troubleshoot application, platform, integration, environment, and performance-related issues, coordinating with cross-functional teams for timely resolution.
• Serve as the primary point of contact for end users, responding to support tickets and collaboration channels.
• Monitor platform health and operational metrics, identify recurring issues, and escalate critical incidents or SLA risks.

Skills

3DXPLM

Incident management

SLA management

Stakeholder communication

Troubleshooting

Cross-functional coordination

Education

Bachelor’s degree in computer science or engineering

Tools

ENOVIA

Job description

Capgemini Engineering in Mason, Ohio is seeking an experienced 3DEXPERIENCE (3DX) PLM Operations Lead to oversee enterprise PLM platform operations, ensuring stability, availability, and performance of 3DEXPERIENCE/ENOVIA applications while coordinating incident resolution and service requests.

You will serve as the primary operational lead for PLM support, collaborating with business users, technical teams, and platform stakeholders to maintain high service levels and drive ongoing improvements.