3334 RCM Business Analyst

US Eye; Florida; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Disability Insurance

Life Insurance

Paid Time Off

Job summary

US Eye is seeking a Business Analyst for a full-time hybrid role in the Southwest Florida area (Naples or Fort Myers preferred), with weekly travel to Sarasota. The role focuses on optimizing Revenue Cycle Management processes, improving AR metrics, denials, and collections, and supporting transformation initiatives across operations.

The candidate will analyze data, document workflows, train teams, and collaborate with leadership to drive process reengineering and automation.

Qualifications

• Healthcare revenue cycle experience (minimum of 1 year).
• Strong communication and project management skills.
• Experience with process improvement and data analysis.
• Familiarity with workflow documentation and training.

Responsibilities

• Identify and implement improvements in RCM processes and monitor their impact.
• Document workflows, create process maps, and train staff across departments.
• Lead or assist with RCM transformation initiatives and project plans.
• Support automation and technology tools including Smartsheet in daily operations.
• Provide status updates and collaborate with senior leadership on initiatives.

Skills

Revenue Cycle experience

Project management

Process improvement

Data analysis

Financial analysis

Communication

Education

High School Diploma or GED

Tools

Smartsheet

Job description

*This is a full-time hybrid position. Location: Southwest Florida area, Naples or Fort Myers preferred. Must be able to travel to Sarasota at least once per week.

JOB SUMMARY:

The RCM Business Analyst focuses on optimizing operational efficiency and financial performance, as well as executing strategic transformation initiatives throughout Revenue Cycle Management (RCM) operations. The Business Analyst will be responsible for supporting RCM initiatives with duties including project management, analyzing areas for process improvement, training, and documenting step-by-step protocols. This will include collaborating with leadership in other areas to support project initiatives. The ideal candidate will be involved with process reengineering, digital enablement, automation, and performance transformation focused on improving AR metrics such as DSO, denial rates, and collections.

ESSENTIAL JOB FUNCTIONS:

• ++Process Analysis & Improvement++
  • Identifying areas for improvement in RCM processes, implementing changes, and monitoring their impact. Evaluate critical process opportunities for improvement and propose tangible solutions to prevent recurring errors.
  • Gathering operational and workflow requirements to document, implement and monitor workflow processes. Identification of root cause(s) of workflow/process incident management.
  • Developing, proposing, and organizing initiatives related to RCM process improvement
  • Creation of designed and approved processes, enhancement of the automation of the technical workflows, and providing monitoring/stabilization of current business processes
  • Continuous review of RCM workflows and processes
• Documentation & Communication:
  • Creating and maintaining documentation like protocols and process maps and communicating effectively with stakeholders.
  • Document detailed technical design for workflow automation, end-user documentation, and job aids.
  • Training in new processes and protocols
  • Effectively communicate and collaborate with leadership
• ++Data Analysis:++
  • Analyzing data to identify trends, issues, and opportunities for improvement in the RCM process.
  • Running and analyzing reporting as needed
• ++Technology Support:++
  • Monitoring new workflows and processes to ensure success
  • Practice management maintenance related to RCM
  • Create and support workflow tools such as Smartsheet
• ++Project Management & Support:++
  • Leading or assisting with RCM transformation initiatives, such as implementing new systems, redesigning workflows, and optimizing technology.
  • Creating and executing project management plans
  • Defining scopes for revenue cycle and/or company initiatives
  • Setting and tracking project objectives
  • Ensuring all project deliverables are completed and formally closed
  • Communicating project timelines and milestones
  • Monitoring project progress and assist with setting deadlines
  • Presenting status updates
  • Complete special projects and provide project support as requested by senior leadership.
  • Other duties as assigned

COMPETENCIES:

• Excellent verbal and written communication skills.
• Demonstrated organizational skills with the ability to function well in a fast-paced environment.
• Ability to act with integrity and professionalism and to maintain a high degree of confidentiality.
• Proficient in using organizational billing systems.
• Attention to detail.
• Flexible to the needs of the department and organization.

SUPERVISORY RESPONSIBILITIES:

The position has no supervisory responsibilities.

WORK ENVIRONMENT:

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Fast-paced, deadline-oriented, confidential department. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Demonstrated ability to do excessive walking, standing, bending, and stooping. While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, kneel, and crouch.
The employee may be required to lift moderately heavy objects (50-90 pounds). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee will be required to work in an office environment or remotely as needed. Ability to travel between locations may be necessary.
Reasonable accommodations may be provided to individuals with disabilities to enable them to perform the essential functions.

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position. Typical days and hours are Monday through Friday 8:00 A.M. — 5:00 P.M. This is a full-time hybrid position. Location: Southwest Florida area, Naples or Fort Myers preferred. Must be able to travel to Sarasota at least once per week.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL:

• This is a full-time hybrid position. Location: Southwest Florida area, Naples or Fort Myers preferred. Must be able to travel to Sarasota at least once per week.
• The hours required are Monday — Friday 8am — 5pm EST
• Travel to locations as necessary

EDUCATION AND EXPERIENCE:

• High School Diploma or GED (Required).
• Healthcare revenue cycle experience (minimum of 1 year).

BENEFITS:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Disability Insurance
• Life Insurance
• Paid Time Off

US EYE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.