311 Concierge & Constituent Services Specialist

The-City-of-Hartfor; Hockanum (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and life insurance

Retirement options

Voluntary benefit programs

Paid leave

Job summary

The City of Hartford seeks a reliable 311 Division Call Taker in Public Works. You will receive and evaluate calls from the public and City staff, determine the issue, and document it in CRM for prompt resolution.

Responsibilities include obtaining complete information, routing to the correct department, following up to ensure satisfaction, and using multiple systems to research and file service requests. 40 hours weekly, union position.

Qualifications

• High school diploma or GED and one year of experience providing customer service.
• BILINGUAL PREFERRED: Spanish/English.
• This is a union 1716 position with 40 hours per week.

Responsibilities

• Receives and evaluates calls from the public and City employees requesting information or non-emergency services.
• Determines the nature of the call and enters information into a CRM system for documentation.
• Asks caller for necessary information to ensure prompt and appropriate response.
• Transmits information to appropriate City departments or service providers for prompt attention.
• Provides follow up and resolves the issue to the caller's satisfaction.
• Uses multiple computer systems to handle inquiries, research answers, and file service requests.
• Stays current on issues affecting the City and maintains data entry accuracy.

Skills

Customer service

Verbal communication

Written communication

Listening

Multitasking

Typing 40 wpm

Education

High school diploma or GED

Job description

The City of Hartford seeks a reliable 311 Division Call Taker in Public Works. You will receive and evaluate calls from the public and City staff, determine the issue, and document it in CRM for prompt resolution.

Responsibilities include obtaining complete information, routing to the correct department, following up to ensure satisfaction, and using multiple systems to research and file service requests. 40 hours weekly, union position.