(3025) Service Manager – Bastrop State Hospital Step Down

Bluebonnet Trails Community MHMR Center; Bastrop (TX); On-site; USD 58,000 - 72,000; Full time

Job summary

The Bluebonnet Trails Community Services SHSD program in Bastrop, TX seeks a Services Manager to lead daily operations and drive quality in a transition-focused residential setting. You will support staff, coordinate care plans, and collaborate with contractors to meet contracts and safety standards.

Responsibilities include team coaching, cross-program collaboration, and continuous quality improvement to promote autonomy and community reintegration for residents.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum experience in crisis case management and recovery-focused settings.
• Valid Texas Driver's License and driving status throughout employment.
• If degree is not in Human Services, 24 credits in a relevant field.

Responsibilities

• Lead program operations in alignment with the Center’s mission and values.
• Provide 360 degree feedback, coaching, and goal setting for direct reports.
• Collaborate across programs and with contractors to achieve shared goals.
• Oversee plans of care and ensure safe home environment for residents.
• Maintain compliance with local, state, and federal contracts and standards.

Skills

Crisis case management

Independent work

Collaboration

Bilingual communication

Education

Bachelor’s degree in Human Services

24 credits in a human services field (alternative)

Job description

The Bastrop State Hospital Step Down (SHSD) Program serves individuals transitioning from the state hospital to a community based residential program. As a specialty home, this program is designed to intentionally and effectively assist individuals with intellectual developmental disabilities or autism co-occurring with behavioral health needs who are reintegrating into the community while promoting resident autonomy and ability to live independently. For 6 -12 months, residents receive person centered recovery planning, relapse prevention, skills training, peer support, medication management and medication education. Support with connection to other community resources, including primary care, dental care, and other outpatient needs are part of the transition process.

Critical Impact:

The SHSD program began in 2020 as part of an initial pilot program in Texas. The residents transitioning into the SHSD program were previously hospitalized for over one year in the state hospital setting, and provided a new, unique option for care in the community.

The SHSD Services Manager manages the day-to-day of how we deliver care to the people we serve, how we develop and support our talented team, and how we collaborate with our community partners. Additionally, the Services Manager leads the communication with our staff and contractors on strategy for maintaining SHSD’s essential operations, including during emergencies and disasters.

Key Responsibilities:

• Lead the program operations in alignment with the Center’s mission and values
• Provide consistent opportunity for 360 degree feedback to direct reports, including individualized support, goal setting, and coaching
• Builds relationship with colleagues, collaborating across programs, seeking and offering input towards shared goals and objectives
• Participates in continuous quality improvement
• Ensures all staff receive required training for the Center and program
• Effectively oversee the plans of care for all program residents
• Serves as the point of contact for collaboration with contractors
• Establish clear direction for the program, in alignment with local, state, and federal contracts and standards of care
• Orders supplies, submits facilities work orders, and ensures the home environment is safe for all residents

Location: Bastrop, TX

Hourly Salary Range: $27.85 – $34.60

• $1.00 per hour – 2 years previous experience
• Up to $4.00 per hour – Tenure with BTCS
• $.75 per hour – Bilingual

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City

City Bastrop, TX

County

County Bastrop County

Credentials

Minimum Qualifications

• Bachelor’s degree in Human Services*.
• Comprehensive knowledge of mental health diagnoses.
• Ability to work independently and collaboratively within a fast-paced, recovery-focused environment.
• Minimum of one year of crisis case management experience.
• Possesses a valid Texas Driver's License and maintains approved drivers’ status throughout employment.
• *If degree is not in Human Services, a minimum of 24 credits in a human services field.

Preferred Qualifications

• Master’s degree in Human Services.
• Pursuit of clinical licensure in counseling, behavior analysis, family therapy, social work or a related field; advanced licensure.
• Bilingual in ASL or Spanish.
• Experience in providing concurrent documentation.
• Licensure as a Licensed Chemical Dependency Counselor (LCDC).

Administration Address

1009 N. Georgetown Street, Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)