2nd Shift Security Operations Center Operator

CTDI; West Chester (Chester County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

401(k)

Life insurance

Disability insurance

Tuition reimbursement

Flexible spending account

Job summary

CTDI in West Chester, PA is seeking a Security Operations Center (SOC) Operator for the 2nd shift to monitor security systems, assess incidents, and coordinate responses across multiple facilities.

You will report to our Corporate Security Manager and handle threat intelligence, incident response, and detailed documentation while following SOPs and maintaining shift turnover.

This on-site role offers comprehensive benefits and opportunities to contribute to enterprise security.

Qualifications

• Bachelor's degree or equivalent experience in security or related field.
• Experience with CCTV, access control, and incident documentation.
• Strong written and verbal communication; ability to work independently.

Responsibilities

• Monitor CCTV, access control, intrusion detection, and security systems across facilities.
• Assess, prioritize, investigate, and coordinate responses to security alarms.
• Identify threats, coordinate incident response, and elevate critical events.
• Monitor facility access activity and assist with remote access as needed.
• Conduct live surveillance, review footage, and preserve evidence for investigations.
• Serve as centralized contact for incidents and emergency notifications.
• Maintain incident reports, alarm logs, and daily activity records.
• Identify equipment issues and report security system deficiencies.
• Support security audits and compliance with policies and standards.
• Maintain situational awareness and ensure effective shift communication.

Skills

Security monitoring

Threat analysis

Incident response

Education

Bachelor's Degree in related field

Tools

CCTV systems

Access control systems

MS Office (Excel & Access)

Job description

Job Details

Posting Details

• Posted on November 2, 2026

Locations

• West Chester, PA 19380, USA
• On-site
• Security
• Full-Time
• Requisition #: 2NDSH004835

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Summary: The Security Operations Center (SOC) Operator is responsible for day-to-day security threat monitoring and analysis. You will manage security incidents and review security alerts for potential active incidents. Reporting to our Corporate Security Manager, you will work on threat intelligence and incident response that adhere to best practices and control frameworks.

2nd Shift: 4:00PM - 12:00AM, Monday - Friday

Key Responsibilities

• Security Systems Monitoring: Monitor CCTV, access control, intrusion detection, and integrated security systems across multiple facilities.
• Alarm Monitoring and Response: Assess, prioritize, investigate, and coordinate responses to security alarms and system-generated events.
• Incident Management: Identify security threats, coordinate incident response activities, and elevate critical events to appropriate personnel.
• Access Control Support: Monitor facility access activity, investigate access violations, and provide authorized remote access assistance.
• Video Surveillance and Investigations: Conduct live surveillance, review recorded footage, and preserve video evidence for investigations.
• Emergency Communications: Serve as a centralized point of contact for security incidents, emergency notifications, and coordination with facility personnel and first responders.
• Security Documentation and Reporting: Maintain accurate incident reports, alarm logs, daily activity records, and security-related documentation.
• System Health Monitoring: Identify and report equipment failures, communication issues, and security system deficiencies.
• Security Compliance and Audits: Support security audits, routine system testing, and compliance with corporate security policies and applicable industry standards.
• Operational Continuity: Maintain situational awareness, follow established SOPs, and ensure effective shift communication and turnover.

Education

• Bachelor's Degree (BA or BS) from a four-year college or university or equivalent experience. A degree in corporate security management is preferred or relevant work experience

Experience

• 1-3 years of relevant security experience
• Prior First Responder (Law Enforcement, Fire, EMS, etc.) preferred

Technical Skills

• Knowledge of CCTV systems and functions.
• Knowledge of Access Control systems and functions.
• Proficient skills using MS Office with strong experience using Excel and Access.

Soft Skills

• Maintains positive attitude and demonstrates the utmost in professionalism.
• The ability to maintain a high level of confidentiality.
• Completes work accurately and in a timely manner.
• Works independently and possesses good judgment skills.
• Ability to communicate effectively orally and in writing.
• Excellent interpersonal skills.
• Ability to multi-task, prioritize, adapt to changing environment.
• Requires the ability to take charge and provide clear direction to all visitors and employees in the event of a safety or security related situation (i.e., fire or emergency evacuation).

Physical Requirements

• Requires an average level of physical fitness, ability to move items if required.

Benefits

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Additional Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.