2nd Shift - Quality Assurance Lead

Jackson's Food Company; Muskego (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Jackson’s Food Company in Wisconsin is seeking a Quality Assurance Lead to oversee daily QA activities on the production floor and guide the QA Technician team, ensuring testing, inspections, and documentation meet regulatory and company standards.

This role focuses on maintaining food safety, compliance with cGMP, and continuous improvement, while collaborating with cross-functional teams to address deviations and drive corrective actions.

Qualifications

• High school diploma or GED.
• 1–3 years of experience in Quality Control or Quality Assurance within food/beverage.

Responsibilities

• Lead daily quality assurance activities on the production floor to ensure safety and quality.
• Perform and oversee routine quality testing to verify product specifications.
• Provide guidance to QA Technicians and prioritize daily quality checks.
• Review and maintain quality records for compliance and audits.
• Digitize quality documentation for easy retrieval and audit readiness.
• Identify deviations and lead investigations with corrective actions.
• Support SOP development and training on food safety and cGMP.
• Conduct internal audits aligned with schedules to verify program compliance.

Skills

Quality assurance leadership

Quality control

Food safety

GMP

Education

High school diploma or GED

Job description

Brief Description

*Please note this opening is for 2nd shift 2pm-10:30pm*

Mission

Jackson’s Food Company is the Snack Super™ brand powered by heroic employees and premium avocado oil. We stand poised to upset the snacking status quo forever. All employees support our mission of delivering a safe and quality product.

Position Summary

The Quality Assurance Lead at Jackson's Food Company plays a key role in ensuring daily adherence to quality standards and food safety protocols while providing guidance and support to the Quality Assurance Technician team. This position oversees daily quality activities on the production floor, ensuring that testing, inspections, and documentation are completed accurately and in compliance with regulatory and company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required. Other duties may be assigned. Individual will work a varied schedule based on client needs.

• Lead daily quality assurance activities on the production floor, ensuring adherence to food safety, quality, and regulatory standards.
• Perform and oversee routine quality testing to verify that all products meet established specifications.
• Provide guidance and support to QA Technicians, helping prioritize tasks and ensure completion of daily quality checks and documentation.
• Review, approve, and maintain quality records to ensure compliance with internal standards, customer requirements, and regulatory certifications.
• Ensure quality documentation is organized and digitized for efficient retrieval and audit readiness.
• Identify quality deviations and lead initial investigations, implementing real-time corrective actions to protect product integrity.
• Escalate complex or recurring quality issues to the Quality Management team and assist in root cause analysis and long-term corrective actions.
• Manage and verify the disposition of raw materials and finished goods (Hold/Release/Quarantine) in the electronic Warehouse Management System (WMS).
• Conduct training for production and operational teams on food safety, cGMP, and quality compliance requirements.
• Support the development, revision, and implementation of Standard Operating Procedures (SOPs) and ensure production teams are properly trained.
• Conduct internal audits aligned with production and sanitation schedules to verify compliance with established programs.
• Champion and reinforce Good Manufacturing Practices (GMPs) throughout the facility, promoting a culture of food safety and quality.
• Serve as a point of contact for quality-related questions during production shifts.
• Register service requests and coordinate timely resolution of operational quality concerns.
• Communicate emerging quality risks or trends to the Quality Management team and collaborate with cross-functional teams to resolve issues.
• Support continuous improvement initiatives related to quality systems, food safety, and operational efficiency.
• Demonstrate agility and effectiveness in a fast-paced manufacturing environment.
• Embrace and embody Jackson’s core values in everyday actions and decision-making.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three years experience and/or training in Quality Control or Quality Assurance within a food/beverage or dietary supplements and/or training