2nd Shift Production Technician Supervisor

GXO Logistics, Inc; Union City (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is seeking a Production Technician Supervisor to supervise personnel, analyze data, and work with customers to resolve issues.

The role focuses on coordinating with customers and multiple warehouse sites to maintain timely order processing and service quality. Ideal candidates will have at least 2 years of relevant logistics experience, strong Excel skills, and the ability to work extended hours including evenings and weekends.

Qualifications

• Associate degree in Transportation or Business.
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment.
• 2 years of experience in transportation and operations.
• Availability to work extended hours as needed, including early mornings, evenings and weekends.
• Capacity to quickly learn and achieve proficiency in new software applications.
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data.
• Effective organizational and leadership skills; able to adapt to new work structures, processes or cultures.

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
• Audit daily order processes; ensure all orders are sent to each site.
• Monitor and report all errors for performance tracking.
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions.
• Oversee service provider performance and engage providers for service improvement.
• Communicate order changes with warehouses and coordinate shipment schedules.
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department.

Skills

MS Office/Excel

Communication

Leadership

Time management

Education

Associate degree in Transportation or Business

Job description

GXO Logistics, Inc. is seeking a Production Technician Supervisor to supervise personnel, analyze data, and work with customers to resolve issues.

The role focuses on coordinating with customers and multiple warehouse sites to maintain timely order processing and service quality. Ideal candidates will have at least 2 years of relevant logistics experience, strong Excel skills, and the ability to work extended hours including evenings and weekends.