2nd Shift Parts and Service Specialist

Murphy-Hoffman Company (MHC Kenworth); Rock Island (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription In

Disability and Life Insurance

Paid Time Off

401k with Employer Match

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company (MHC Kenworth) in Rock Island, IL is seeking a Parts and Service Specialist to perform the duties of a Service Advisor and Counter Salesperson. You will coordinate repair orders, assist customers and technicians with parts, and help manage warranty documentation and invoicing.

The role emphasizes strong customer relations, effective communication, and opportunities to upsell labor and parts while maintaining inventory accuracy.

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Prefer experience dealing with the public in sales/service capacity.
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Coordinate customer repair orders with Service Manager and shop foremen.
• Assist in parts sales and customer service.
• Prepare invoices for over-the-counter sales and parts requisitions.
• Enter repair orders and maintain inventory data.
• Advise customers on needed service work and potential upsell.
• Maintain a clean shop and office area.
• Support warranty and service documentation.

Skills

CDL (preferred)

Customer relations

Communication skills

Leadership abilities

Positive can-do attitude

Sales/service experience

Tools

Computer experience

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Parts and Service Specialist. The Parts and Service Specialist is accountable for completing both the responsibilities of a Service Advisor and Counter Salesperson. The Service Department responsibilities include insuring that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. From a Parts Department standpoint, this position will be responsible for assisting all customers and mechanics in securing needed parts and supplies. Will also be accountable for achieving the monthly sales and gross profit forecasts, and for seeking and soliciting parts sales.

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with customers and mechanics to fill parts requirements.
• Prepares invoices for all over the counter sales, and house requisitions for all parts that are issued to the shops.
• Enters all lost sales into the inventory system so that proper inventory items and levels can be maintained.
• Prepares information for the Parts Manager on parts which may be required for inventory.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.).
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Prefer experience dealing with the public in sales/service capacity.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled