2nd Shift Operations Supervisor - Express Scripts - On site

The Cigna Group; Fairfield (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to lead a dynamic team in a fast-paced environment. In this role, you will oversee daily operations, monitor performance standards, and promote a culture of excellence. Your leadership will be crucial in developing team members and enhancing customer service. If you are passionate about fostering a positive team environment and driving operational improvements, this opportunity is perfect for you. Join a forward-thinking company where your contributions will make a significant impact.

Qualifications

• 2+ years of experience in leading or managing teams in a distribution environment.
• Excellent oral, written, and phone communication skills required.

Responsibilities

• Manage a team of Pharmacy Technicians and Warehouse Associates.
• Develop, coach, and provide feedback to team members.

Skills

Leadership Skills

Communication Skills

Problem Solving

Team Management

Training and Coaching

Adaptability

Education

High School Diploma

Bachelor's Degree

Tools

MS Office

General PC Knowledge

Job description

The job profile for this position is Operations Supervisor, which is a Band 3 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Operations Supervisor

Do you enjoy building a team and creating a culture of excellence? Come join our team as an Operations Supervisor where you will be responsible for day to day operations, monitoring productivity and performance standards while planning and directing workflow and project assignments. You will review and manage production volume to ensure service standards are met. The Supervisor will also conduct hiring, training, and the evaluation of staff. You will be responsible for the team’s adherence to corporate attendance and employment policies and work with your leader to develop policies, procedures and the business work plan for the team.

How you’ll make a difference:

· Manage a team of Pharmacy Technicians, Production Clerks and Warehouse Associates who support fulfillment within Pharmacy Operations.

· Promote a positive team environment and ensure best practices are shared.

· Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.

· Lead team and individual performance standards and ensure service standards are met.

· Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

· Work collaboratively with various departments to resolve complex issues with innovative solutions.

· Recognizes and recommends operational improvements.

What you need to do the job:

· High School Diploma required; bachelor’s degree preferred.

· 2+ years’ experience in leading or managing teams preferably in a distribution/fulfillment environment required.

· Demonstrated leadership skills and the ability to effectively develop and assist team members preferred.

· Excellent oral, written and phone communication skills required.

· Experience in training and coaching less experienced staff preferred.

· Advanced problem solving skills preferred.

· Ability to adapt to a dynamic working environment, make independent decisions preferred.

· Demonstrated ability to handle difficult conversations in a professional manner required.

· General PC knowledge; MS Office, Internet, email required.

· Pharmacy Technician License/Certification is a plus but not required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.