2nd Shift-Office Clerical

Clayton Homes; Morristown (TN); Sur place; USD 32 000 - 47 000; Plein temps

Avantages offerts par ce poste

Health benefits

401K with match

Parental leave

Tuition reimbursement

Employee assistance

Volunteer time off

Résumé du poste

Clayton Homes is a leading, values-driven home builder dedicated to attainable housing and a world-class customer experience. We are hiring for a general office role that handles front-desk duties, customer inquiries, file management, and coordination of orders and freight.

You will support various departments and help ensure timely communication and accurate records across the enterprise. The role offers full-time employment with benefits and opportunities for growth within a large, nationwide

Qualifications

• Education: High school diploma or GED, or 1–3 months related experience.
• Basic reading and comprehension of instructions required.
• Basic math skills and ability to work in a computerized environment.

Responsabilités

• Answer telephone and convey messages or redirect calls to appropriate colleagues.
• Respond to customer requests and inquiries; communicate customer requests to the department.
• Process and maintain files daily; sort and distribute incoming mail.
• Communicate outstanding A/R balances to specific customers.
• Daily communication to customers about shipped orders.
• Assist in part creation, pricing, and setup; coordinate purchase orders.
• Schedule freight transportation for product distribution.

Connaissances

Problem solving

Attendance

Dependability

Communication

Organization

Oracle ERP (advantageous)

MS Word / Excel

Formation

High school diploma or GED

Outils

Oracle ERP

MS Word

Excel

Description du poste

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

PRIMARY RESPONSIBILITY

General office duties by performing the following: Other duties may be assigned.

• Answer telephone and convey messages or redirects calls to appropriate colleagues.
• Respond to customer requests and inquiries; communicate customer requests to the intended department.
• Process and maintain files daily; Sort and distribute incoming mail.
• Communicate outstanding A/R balances to specific customers.
• Daily communication to customers about shipped orders.
• Respond and field any customer inquiries.
• Assist in part creation, pricing, and setup.
• Understand facility purchases and assist with purchase orders.
• Schedule freight transportation for product distribution.
• Evaluate customer credit requests due to damaged product, and accurately record decisions in Smartsheet with the associated RGA.
• Work with CPG by coordinating orders outside of Oracle.
• Uphold Clayton Core values: Open Doors, Be a home, Drive Change, Do Good, and Earn trust.

ESSENTIAL DUTIES AND DAILY TASKS

• Answer telephone and convey messages or redirects calls to appropriate colleagues.
• Respond to customer requests and inquiries; communicate customer requests to the intended department.
• Process and maintain files daily; Sort and distribute incoming mail.
• Communicate outstanding A/R balances to specific customers.
• Daily communication to customers about shipped orders.
• Respond and field any customer inquiries.
• Assist in part creation, pricing, and setup.
• Understand facility purchases and assist with purchase orders.
• Schedule freight transportation for product distribution.
• Evaluate customer credit requests due to damaged product, and accurately record decisions in Smartsheet with the associated RGA.
• Work with CPG by coordinating orders outside of Oracle.

COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions completes tasks on time.
• Utilize office appliances such as photocopier, printers etc. and computers for word processing, excel spreadsheet creation etc. and computers for word processing, excel spreadsheet creation etc.
• Communication – Communicates clearly and effectively with co-workers.
• Organization- Prioritizes, uses time efficiently.
• Experience with Oracle ERP is advantageous.

MINIMUM REQUIREMENTS

• Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training
• Language Skills: Ability to read and comprehend instruction.
• Mathematical Skills: Basic math skills required.
• Computer Skills: To perform this job successfully, an individual should be able to work in a computerized environment and have basic knowledge of Microsoft Word and Excel.

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace.

Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Supply

The Clayton story began 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes.

Our success is in our team members – join us into ...

As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more.

We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry.

Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price.

We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all.

This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process.

Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.