2nd Shift Fulfillment Supervisor

CSC-Generatio; Christiansburg (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Backcountry is seeking an experienced Fulfillment Center Retail Supervisor to oversee daily operations at our fulfillment center. You will lead a team of associates, coach them on the floor, and ensure timely and accurate processing of customer orders.

This role reports to the Team Operations Manager and requires proficiency with the Warehouse Management System and MS Excel, plus strong communication to maintain high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 3 months experience in fulfillment center.
• 3 months experience as a Merchandise Processor.
• English language proficiency (verbal and written).
• Basic math skills.
• Ability to follow established procedures and instructions.
• Ability to work independently and manage workload to meet deadlines.
• Ability to handle the pressure of meeting production schedules.
• Computer skills including internet and email.

Responsibilities

• Be a positive influence on the team.
• Direct employees to maintain workflow and prioritize fulfillment.
• Spend 90% of time coaching on the floor with employees; 10% on clerical tasks.
• Proficient in department SOPs and production planning.
• Meet production schedules by planning and prioritizing fulfillment/customer needs.
• Read, audit labels and use the Warehouse Management System and MS Excel.
• Prepare end-of-day reports and communicate via Outlook.
• Train new employees and log issues in Jira for resolution.

Skills

English language (verbal/written)

Independent work

Prioritization

Basic math

Education

High school diploma or equivalent

Tools

MS Excel

Jira

Warehouse Management System (WMS)

Job description

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

Job Overview

We are seeking an experienced Fulfillment Center Retail Supervisor to join our dynamic team. The successful candidate will be responsible for overseeing the day-to-day operations of our fulfillment center, ensuring timely and accurate processing of customer orders, managing a team of fulfillment center associates, and maintaining a high level of customer satisfaction.

This position reports into the Team Operations Manager.

WHAT YOU'LL DO

• Be a positive influence on the team
• Direct employees to the work in order to maintain the flow of the operations.
• Must spend 90% of worked time coaching and developing on the floor with employees, The other 10% should be for office/clerical work
• Proficient in department specific SOPs
• Be able to deal with pressure of meeting production schedules by planning and prioritizing fulfillment/customer needs.
• Participate in team meetings, receive instructions, and provide feedback as appropriate
• Coach employees on job-specific tasks
• Computer usage, including maintaining MS Excel spreadsheets, Warehouse Management System and internet
• Read and audit labels
• Analyze inventory and problems to initiate a resolution
• Compile and send out end-of-day reports
• Communicate effectively in person and via email (Outlook)
• Use handheld to scan and process inventory
• Identify, count and sort packages and inventory with high level of accuracy
• Train new employees
• Use internal ticketing system, Jira, to log problems and expedite resolution
• Operate pallet jack
• Use automated packaging equipment
• Maintain a clean workspace
• Complete and maintain forklift certification training (if trained and active forklift operator)
• Other duties as assigned
• Participate in LEAN initiatives
• Participate in company events
• Be a department Champion; able to assist Supervisor in answering questions and department supervision.
• Be able to support the GOAT Code as well as fulfillment leadership competencies.

REQUIRED QUALIFICATIONS

• Prefer high school diploma or equivalency
• 3 months experience in fulfillment center
• 3 months experience as a Merchandise Processor
• Verbal and written comprehension of the English language required
• Basic math skills required
• Must be able to apply established procedures and follow oral/written instructions
• Must be able to work independently without direct supervision and organize/prioritize workload to ensure completion of all tasks within established time frames
• Must be able to deal with the pressure of meeting production schedules
• Computer skills, including familiarity with the internet and email required

PHYSICAL DEMANDS & WORKING ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Terms are defined as “Regularly”: 60 – 100%, “Frequently”: 30 – 60%, “Occasionally”: 10 – 30%, “Rarely”: 1 – 10%.
• Regularly use hearing/speech abilities to communicate with coworkers, give/receive instruction, listen for equipment malfunctions, etc.
• Regularly use sight abilities: depth perception, hand/eye/foot coordination, visual acuity in near-, mid-, and far-range vision
• Regularly stand/walk on concrete floor
• Frequently climb up and down stairs but rarely climb ladders
• Frequently bend/twist at waist/knees/neck
• Frequently use both hands/arms to reach/push/pull/lift:
• Constant: 10 – 30 lbs.
• Occasional: 30 – 60 lbs.
• Rarely: less than 10 lbs., or greater than 60 lbs.
• Crawling is typically not required
• Work is performed indoors, and noise level in the work environment is usually moderate

$50,000 - $65,000 a year

TheCSCfamily of brandsprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

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