2nd Shift Cyber IT Specialist – Incident & IT Ops

Peraton; Beltsville (MD); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking a Cyber IT Specialist, 2nd Shift, to join the Federal Strategic Cyber Group in Beltsville, MD. Workdays are Tuesday through Saturday, from 2:00 PM to 10:00 PM, with a focus on incident response, ServiceNow ticket management, and cross-functional coordination.

Responsibilities include incident triage, monitoring tools, root cause analysis, knowledge article creation, and disaster recovery participation.

Qualifications

• A Bachelor’s degree and 2 years of experience. An additional 4 years of experience may be substituted in lieu of the bachelor’s degree requirement.
• Demonstrated 1+ years in IT operations, network operations, or a cybersecurity support role experience.
• Must either possess and maintain, or obtain prior to start date, one of the listed professional certifications.
• Experience with ServiceNow or similar ITSM tools for incident and request management.
• Familiarity with monitoring tools such as Splunk, SolarWinds, or similar platforms.
• Understanding of incident response processes, including severity classification and escalation procedures.
• Strong analytic and troubleshooting skills with the ability to operate in a fast-paced environment.
• Demonstrated strong communication skills with the ability to provide clear and timely updates.

Responsibilities

• Ensure successful pass down of information to the oncoming shift to maintain seamless operations and continuity.
• Create, update, and audit ServiceNow tickets (incidents, service tasks, and requests) to ensure accurate tracking, documentation, and resolution.
• Perform initial triage, troubleshooting, and resolution of incidents and service requests to restore normal operations.
• Document troubleshooting steps, actions taken, and service restoration details within ServiceNow for accurate record-keeping and knowledge sharing.
• Verify incident resolution with end users and ensure proper ticket closure and documentation.
• Escalate unresolved or complex incidents to appropriate teams.

Skills

Analytical skills

Troubleshooting

Communication skills

Fast-paced environment

Education

Bachelor's degree

Tools

ServiceNow

Splunk

SolarWinds

Job description

Peraton is seeking a Cyber IT Specialist, 2nd Shift, to join the Federal Strategic Cyber Group in Beltsville, MD. Workdays are Tuesday through Saturday, from 2:00 PM to 10:00 PM, with a focus on incident response, ServiceNow ticket management, and cross-functional coordination.

Responsibilities include incident triage, monitoring tools, root cause analysis, knowledge article creation, and disaster recovery participation.