2nd Shift Concierge/Front Desk

Resort Lifestyle Communities; Aurora (CO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Access your pay anytime

Benefit stipend per pay period for HSA

Paid Time Off

401(k) with employer match

Job summary

Parkside Village Retirement Community in Aurora, CO is seeking a personable 2nd Shift Resident Services Associate / Housekeeper to greet residents and guests, answer phones, and support operations from the front desk.

This role emphasizes customer service, safety, and teamwork, with Thursday–Monday 3:00pm–11:00pm shifts, handling emergencies, coordinating transport, and maintaining a clean, welcoming environment for residents and visitors.

Qualifications

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Able to work Thursday–Monday 3:00pm to 11:00pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Responsibilities

• Create a positive first impression by performing valet parking services for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Skills

Driver's license

Clean driving record

Valet parking

Customer service

Communication skills

Interpersonal skills

Teamwork

Attention to detail

MS Office

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

As the 2nd Shift Resident Services Associate / Housekeeperyou’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on;whileyou’llserve as the point of contact at the front desk,you’llalso beon your feet providing support wherever is needed.

WhatWe’reLooking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.
• Able to work Thursday-Monday3:00pm to 11:00pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previouscustomer service experience, professional appearance, excellentcommunicationand interpersonal skills.
• Adaptable and flexible to shifting priorities; willing toassistin various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community,preferred.
• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two(2)weeks of hire.

Key Responsibilities

• Create a positive first impressionby performing valet parking services for residents and visitors.
• Deliver outstanding customer serviceby greeting residents, families, and visitors, answering calls, andanticipatingthe needs of residents, guests, and vendors.
• Respond promptly to emergencies,monitorresident call systems, and contact emergency services when necessary.
• Oversee building safety systems,including firealarms;follow emergency procedures andassistresidents during fires or severe weather.
• Handle administrative taskssuch as scheduling transportation,maintainingaccuraterecords, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operationsbyassistingwith room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.
• Manage office supplies,resident documents, and menus; perform clerical duties as assigned.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

EOE/ADA

Parkside Village Retirement Community
14501 E. Crestline Drive
Aurora, CO 80015