2nd Shift Calibration Technician 12:00pm - 8:30pm

Eppendorf North America, Inc.; Enfield (CT); On-site; USD 29,000 - 32,000; Full time

Job summary

Eppendorf North America, Inc. is seeking a service technician to perform calibration, repair, and maintenance on customer pipettes at our Enfield, CT location. You will document findings and ensure accurate records to support invoicing and quality management.

The role emphasizes attention to detail, reliability, and clear communication with customers and internal teams to keep service orders on track and inform next steps for lab work.

Qualifications

• Minimum: high school diploma or GED.
• Associate degree preferred for expanded technical basis.
• 1–2 years of relevant technical or customer experience or equivalent military training plus 1–2 years experience.

Responsibilities

• Perform precise calibration, repair and maintenance on customer pipettes, ensuring they meet defined performance and quality standards.
• Document work performed and results in required systems with high attention to detail.
• Ensure service activities are recorded accurately to support invoicing and Quality Management System requirements.

Skills

Attention to detail

Technical aptitude

Good communication skills

Documentation

Education

High school diploma or GED

Associate degree

Job description

How you can make an impact

Perform precise calibration, repair and maintenance on customer pipettes, ensuring they meet defined performance and quality standards. Complete all services with high attention to detail, accurately documenting work performed and results in the required systems. Ensure that all service activities are recorded with the correct level of detail and in a timely manner so that invoicing and Quality Management System requirements are fully met. Monitor and address all system needs related to each service order (status updates, parts, documentation) to keep workflows smooth and traceable. Provide clear updates to customers and stakeholders on service status, findings and next steps, helping them plan their lab work with confidence. Support continuous quality and process improvements by flagging recurring issues, anomalies or improvement ideas from your day-to-day work.

What sets you apart

Bringing a high school diploma or GED equivalent as a minimum; an associate degree (A.A.) or equivalent from a two-year college or technical school is preferred. At least 1-2 years of relevant technical or customer experience (e.g. sales, service, lab support) or equivalent military training plus 1-2 years of relevant experience. Strong attention to detail and a careful working style that ensure calibrations, repairs and documentation are accurate and complete. Technical aptitude and willingness to learn: you are comfortable working with small precision instruments and following defined procedures. Basic familiarity with business or service systems (or the ability to learn them quickly) to document work, close orders and support invoicing. Good communication skills that enable you to provide clear, professional updates to customers and internal stakeholders. A reliability-focused mindset: you take responsibility for your work, follow quality and safety guidelines and keep commitments.

What we offer

1st shift: Monday - Friday 7:00am - 3:30pm. We value your contribution. An hourly wage in the range of $21-$23, plus bonus eligibility, recognizes your role in ensuring accurate, reliable pipettes for our customers.

Purpose and impact

Your work directly supports scientists and lab professionals, contributing to improving the human living condition.

Comprehensive benefits

A competitive total rewards package, including health, financial and education benefits, supports you in different stages of life.

Skill development

Opportunities to deepen your technical skills in calibration, repair and quality documentation and to grow within your service organization.

Direct impact on the business

High-quality, efficient calibration service strengthens customer satisfaction and loyalty.

About Eppendorf

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.