25520-Director, Agency Enablement, Investment Operations

Adelphi Group; New York (NY); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) plans

Paid family benefits

Job summary

Omnicom Media Group is seeking a Director of Investment Operations to lead forecasting operations, align agency needs with global standards, and drive process improvements across Hearts & Science, OMD, and PHD. This role will partner with Finance, Data Operations, and regional teams to ensure accurate, timely investment planning and insightful negotiations.

The position focuses on day-to-day forecasting support, quality control, and scalable governance, enabling agencies to deliver reliable

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 7-10 years in demonstrated excellence in agency investment, account management and/or operations.
• Minimum 5 years in integrated planning role in media, publisher / vendor, or communications discipline.

Responsibilities

• Act as the day-to-day connection point between Investment Operations and agency teams.
• Provide hands-on support for forecasting workflows, timelines, and deliverables.
• Ensure agency needs and feedback are captured and fed back into process, product, and workflow improvements.
• Monitor adherence to global forecasting standards and support teams in improving compliance and consistency.

Skills

Forecasting

Stakeholder management

Process improvement

Data analysis

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Forecasting tools

Job description

Agency:

Omnicom Media

Job Function:

Media

Job Subfunction:

Partnerships

Job Description

Business Overview

Omnicom Media Group (OMG), the media services division of Omnicom Group Inc. (NYSE: OMC) – delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OMG connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, Hearts & Science, Initiative, Mediahub, UM, and our specialty business unit agencies to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OMG agencies around the globe.

Position Summary

Investment Operations & Forecasting is a global discipline within the Investment function, focused on building and scaling the processes, governance, and operational infrastructure that power accurate, standardized, and actionable investment forecasting and reporting across our agencies and markets.

The Director, Investment Operations will serve as a key liaison between the centralized Investment Operations & Forecasting team and the legacy Omnicom agencies (Hearts & Sciences, OMD, and PHD). This role is focused on driving agency adoption and ongoing optimization of investment processes while ensuring agency needs and feedback directly inform the evolution of global tools, workflows, and governance.

The Director is responsible for supporting day-to-day forecasting operations, driving forecast quality and consistency, identifying opportunities for process improvement, and partnering closely with Marketplace Strategy and Strategic Partnerships teams to ensure agencies are equipped with the data, pacing insights, and planning support needed to drive strong commercial outcomes.

This role will manage multiple initiatives across agencies and accounts to improve forecast accuracy, streamline workflows, and strengthen operational alignment between agencies and centralized teams. The Director will work closely with Data Operations, Investment Enablement, Marketplace Strategy, Strategic Partnerships, Finance, and regional teams to ensure forecasting processes and outputs effectively support planning, reporting, and negotiations.

The goal of this role is to ensure agency teams are fully supported, enabled, and set up for success in delivering accurate forecasts, adopting standardized processes, and leveraging investment data to inform planning and partner negotiations.

Responsibilities

• Act as the day-to-day connection point between Investment Operations and the Hearts & Science, OMD, and PHD agency teams.
• Provide hands-on support for forecasting workflows, timelines, and deliverables across agency accounts.
• Ensure agency needs, challenges, and feedback are captured and fed back into process, product, and workflow improvements.
• Partner with agency teams to ensure forecasts are complete, accurate, and aligned to global standards prior to submission.
• Support forecast QA processes, validation checks, and issue resolution in collaboration with the Group Director and Data Operations.
• Help identify recurring issues and drive improvements that reduce rework and improve forecasting reliability.
• Ensure agencies are onboarded and trained on forecasting processes, tools, and best practices.
• Monitor adherence to global forecasting standards and support teams in improving compliance and consistency.
• Assist in developing training materials, documentation, and ongoing enablement sessions.
• Support agency teams with investment data and insights needed for account planning, goal development, and partner negotiations.
• Collaborate with Marketplace Strategy to ensure agencies understand and can operationalize planning guidance.
• Help ensure partner data is accurate, timely, and aligned with forecasting outputs.
• Collaborate on preparation of inputs that support partnership planning and negotiation strategies.
• Surface opportunities to streamline workflows and reduce manual effort within agency forecasting and operations.
• Support rollout of new tools, process enhancements, and workflow improvements.
• Partner with cross-functional teams to ensure new initiatives are successfully implemented at the agency level.
• Work closely with Data Operations, Investment Enablement, Finance, and regional teams to ensure alignment across forecasting, reporting, and investment workflows.
• Support ongoing feedback loops between agencies and centralized teams to continuously improve the operating model.

Required Skills & Experience

• Bachelor’s degree in related field or equivalent experience
• 7-10 years in demonstrated excellence in agency investment, account management and/or operations
• Minimum 5 years in integrated planning role in media, publisher / vendor, or communications discipline
• Proven ability to develop and maintain strong professional relationships with clients, colleagues, vendors, and agency leadership

Desired Skills & Experience

• Highly structured and organized
• Strong writing and presentation skills both internal and client facing
• Strong ability to think systemically about processes and workflows
• Strong communication skills, including the ability to articulate operational or account challenges both laterally to peers as well as upward to senior management

Wage and Benefits

• We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

150,000.00 - 160,000.00

Employment Transparency

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email [e-mail].

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.