245D Program Coordinator / Supervisor

Fraser; Saint Paul (MN); Hybrid; USD 50,000 - 53,000; Full time

Benefits offered by this job

Tuition Discounts at select colleges

Paid training

403(b) Retirement Plan with Company –

Verizon Wireless plan discount

Job summary

Fraser is seeking a Program Coordinator to join our Community Living team in Minnesota. In this leadership role, you will guide and mentor staff while ensuring high-quality services for individuals served.

You’ll help with treatment planning, staff development, and compliance with 245D regulations. The role includes supervising one apartment complex within five Supportive Living settings, coordinating with families and healthcare providers, and managing documentation and on-call duties.

Qualifications

• At least 2 years of professional experience working with individuals with mental health needs.
• 1 year of supervisory or program coordination experience preferred.
• Must meet 245D qualification requirements with multiple educational paths.

Responsibilities

• Provide leadership, supervision, coaching, and support to Community Living staff.
• Ensure individuals receive quality services in accordance with plans, Fraser policies, and 245D regulations.
• Coordinate intakes, discharges, and services with families, healthcare providers, and support teams.
• Develop and provide staff training and support professional growth.
• Support staff with problem-solving, conflict resolution, and day-to-day questions.
• Ensure documentation, billing, payroll, and records are completed accurately and on time.
• Maintain compliance with HIPAA, 245D, and Fraser policies and procedures.
• Respond to urgent needs and participate in on-call rotation.

Skills

Staff supervision

Coaching & mentorship

Policy compliance

Communication

Education

HS diploma + 4 years direct care experience

Associate degree + 2 years direct care

Bachelor’s degree + 1 year direct care

Job description

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

Fraser is seeking a Program Coordinator to join our Community Living team! In this leadership role, you will support individuals served while providing guidance, supervision, and mentorship to staff to ensure high-quality services. You'll help create a positive team culture, support individualized treatment and service planning, and ensure compliance with 245D regulations.

Community Living includes both Supervised Living homes and Supportive Living apartments . This role will support one of Fraser’s five Supportive Living apartment settings , where residents live more independently and do not require 24/7 supervision. The Program Coordinator will oversee one apartment complex.

What You’ll Do

• Provide leadership, supervision, coaching, and support to Community Living staff.
• Ensure individuals receive quality services in accordance with their plans, Fraser policies, and 245D regulations.
• Coordinate intakes, discharges, and services with families, healthcare providers, and other members of the individual's support team.
• Develop and provide staff training and support professional growth.
• Support staff with problem-solving, conflict resolution, and day-to-day questions.
• Ensure required documentation, billing, payroll, and records are completed accurately and on time.
• Maintain compliance with HIPAA, 245D, and Fraser policies and procedures.
• Respond to urgent needs and participate in the Community Living emergency on-call rotation.

Requirements:

• At least 2 years of professional experience working with individuals with mental health needs.
• 1 year of supervisory or program coordination experience preferred.
• Valid driver's license.
• Must meet 245D qualification requirements, including one of the following:
• High school diploma/equivalent + 4 years of full-time direct care experience with individuals with disabilities; or
• Associate degree in Human Services or related field + 2 years of full-time direct care experience; or
• Bachelor’s degree in human services or related field + 1 year of full-time direct care experience.

Fraser Offers:

• Opportunities for community involvement in Fraser organized events
• Tuition Discounts at select colleges and Fraser School
• Fraser is a qualified employer in the Public Student Loan Forgiveness Program
• Paid training
• Verizon Wireless cell phone plan and accessories discount

Benefits for Full-time Employees (30+ hours per week):

• UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance, Generous Paid Time Off Plan

Location, Schedule & Pay:

• Location: St. Paul, MN
• Minnetonka, MN
• Sunday-Thursday from 9 AM - 5 PM with on-call rotation every six weeks - This position is full-time 40 hours a week
• The starting pay range for this role is $50,000 to $53,000 depending on up qualifications
• $1,000 Hiring Bonus for external new hires

Why Join Fraser?

• Meaningful Impact
  Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Fraser is an Affirmitve Action and Equal Opportunity Employer.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.