24/7 Systems Monitoring & Support Specialist

NextGenEnergyJobs; San Jose (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

NextGenEnergyJobs is seeking a Field Service Technician to monitor and troubleshoot system installations at customer sites, respond to alarms, and maintain detailed logs. You will analyze issues and support field technicians remotely, escalating complex problems as needed.

The role requires independent work, a positive attitude, and the ability to work in a fast-paced environment with 8-hour shifts to cover 24/7 operations.

Qualifications

• Must have high school or community college education.
• Willingness to work 8-hour rotating shifts to support 24/7 operations.
• Able to work independently in a fast-paced environment.

Responsibilities

• Monitor and troubleshoot system installations at customer sites
• Respond to system alarms and complete system actions
• Maintaining detailed logs of events and troubleshooting
• Analyze and identify cause of system issues, supporting Field Service Technicians remotely with system troubleshooting efforts
• Escalating complex issues to supervisors and other groups

Skills

Positive can do attitude

Motivated and independent

Verbal and written communication

Self-starter

Analytical

Education

High School or Community college education

Tools

MS Office

Job description

NextGenEnergyJobs is seeking a Field Service Technician to monitor and troubleshoot system installations at customer sites, respond to alarms, and maintain detailed logs. You will analyze issues and support field technicians remotely, escalating complex problems as needed.

The role requires independent work, a positive attitude, and the ability to work in a fast-paced environment with 8-hour shifts to cover 24/7 operations.