24/7 Switchboard Lead & Operations Coordinator

First Resources Corp.; Fresno (CA); On-site; USD 50,000 - 54,000; Full time

Job summary

ValCorp is seeking a Lead Telephone Operator to support the VA Central California Health Care System's 24/7 switchboard operations. The role focuses on staffing coordination, daily operator oversight, and ensuring compliance with VA policies and the Performance Work Statement.

You will maintain manuals and reference materials, train new operators, handle emergencies, and liaise with the VA Telephone Office on routine matters. Salary range is $50,000–$54,000 per year.

Qualifications

• Minimum of two (2) years of switchboard, telephone operator, call center, dispatch, or related communication experience.
• Prior lead, supervisory, or team coordination experience preferred.
• Strong verbal communication, organizational, and documentation skills.
• Ability to support 24/7 staffing operations, shift coverage planning, and time-sensitive communications.
• Familiarity with Cisco Finesse or similar telephone and call-routing systems preferred.
• Must be eligible to successfully complete required government background screening.

Responsibilities

• Prepare duty schedules, vacation schedules, and shift coverage plans to support continuous 24/7 operations.
• Conduct audits of telephone instruments, supplies, alarm systems, and related communication resources.
• Supervise daily activities of unit personnel and help ensure adequate coverage across assigned shifts.
• Review and support correction of deficiencies, incident reports, and caller complaint documentation.
• Serve as a liaison between ValCorp and the VA Telephone Office for routine operational matters.
• Maintain updated manuals, directories, communication guidelines, and job-related reference materials.
• Support training of new operators and reinforce compliance with VA procedures and contract requirements.
• Assist with emergency communications, paging procedures, escalations, and timely operational follow-up.

Skills

Switchboard experience

Leadership/coordination

Verbal communication

Shift planning

Documentation

Background screening

Tools

Cisco Finesse

Job description

ValCorp is seeking a Lead Telephone Operator to support the VA Central California Health Care System's 24/7 switchboard operations. The role focuses on staffing coordination, daily operator oversight, and ensuring compliance with VA policies and the Performance Work Statement.

You will maintain manuals and reference materials, train new operators, handle emergencies, and liaise with the VA Telephone Office on routine matters. Salary range is $50,000–$54,000 per year.