24/7 Network Operations Technician

Capitol Broadcasting Company; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Free parking

Job summary

Capitol Broadcasting Company’s Microspace Communications division is seeking a Network Operations Technician I in Raleigh, NC. This Regular Full Time role supports our 24/7 Network Operations Center, monitoring satellite network systems and providing on-site network support across production and business networks.

You will respond to alerts, troubleshoot hardware and software, document incidents, and contribute to continuous improvement through CBC University training and certifications.

Qualifications

• Experience in a technical or customer-facing role.
• Ability to learn hardware, software, and network troubleshooting skills.
• Excellent verbal and written communication with a team-oriented mindset.
• Good problem-solving under pressure and intuitive thinking.
• Strong organizational skills with multi-tasking ability.
• Initiative and creative thinking to solve business problems.
• Proven track record of exceptional customer service with timely solutions.
• Ability to read wiring diagrams, schematics, and technical documentation.
• Basic troubleshooting for RF, network, A/V, and hardware.

Responsibilities

• Manage daily network operations and ensure reliability of information systems and networks.
• Monitor network performance and address abnormalities or interference in uplinks.
• Open, update, and document tickets, station logs, and incident reports.
• Communicate with customers via phone or email; support satellite, LAN, WAN, Wi‑Fi, and low-voltage infrastructure.
• Report facility issues, monitor weather, and follow inclement weather policies.
• Perform maintenance tasks, patch software, manage updates, and deploy hardware/software enhancements.
• Diagnose and resolve satellite and network problems; adhere to security practices.
• Create and maintain configuration docs, troubleshooting procedures, and training manuals.
• Pursue professional development through CBC University and certifications.
• Other duties as assigned.

Skills

Technical support

Troubleshooting

Customer service

Team player

Problem solving

Organization

Initiative

RF networking

Reading diagrams

Job description

Capitol Broadcasting Company’s Microspace Communications division is seeking a Network Operations Technician I in Raleigh, NC. This Regular Full Time role supports our 24/7 Network Operations Center, monitoring satellite network systems and providing on-site network support across production and business networks.

You will respond to alerts, troubleshoot hardware and software, document incidents, and contribute to continuous improvement through CBC University training and certifications.