24/7 Mission-Critical Help Desk Specialist (On-Site Denver)

Zachary Piper, LLC; Denver (CO); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision coverage

PTO & Sick Leave

Flexible schedule

Growth opportunities

Résumé du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The role provides Tier 1 and Tier 2 support for deployed systems, operating in CUI and Secret-level environments.

You will troubleshoot hardware, software, and network issues, monitor requests with ticketing tools, coordinate with SMEs, and help maintain SIL capabilities to ensure 24/7 availability for national defense missions across the NEXUS platform.

Qualifications

• 2–8 years of experience in help desk, NOC, or systems support.
• Bachelor’s degree in IT, CS, Cybersecurity, Engineering, or related field preferred.
• Experience providing Tier 1/2 support for Windows-based systems and network infrastructure.
• Familiar with ticket tracking, incident management, and support workflows.
• Experience in secure government/defense or mission-critical environments preferred.

Responsabilités

• Provide Tier 1 and Tier 2 support for mission-critical communication systems in a 24/7 environment.
• Monitor and respond to support requests using ticketing and monitoring tools.
• Troubleshoot network/communications issues involving Link 16, JREAP-C, SIPR connectivity.
• Maintain SIL capabilities and assist with mission initialization activities.
• Escalate issues to SMEs and document solutions to improve processes.

Connaissances

Tier 1/2 support

Windows OS support

Networking basics

Incident management

Customer service

Formation

Bachelor's degree in IT/CS related field

Outils

Ticketing systems

Monitoring tools

Description du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The role provides Tier 1 and Tier 2 support for deployed systems, operating in CUI and Secret-level environments.

You will troubleshoot hardware, software, and network issues, monitor requests with ticketing tools, coordinate with SMEs, and help maintain SIL capabilities to ensure 24/7 availability for national defense missions across the NEXUS platform.