24/7 Health Services Response Specialist

Best Buy Health; Sparks (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Health Sparks, NV is seeking a Health Services Response Advisor to support Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency requests for assistance. This onsite role requires training at a Best Buy Health location and working with the Reno, NV office within drivable distance.

We offer varied shifts, including overnights and weekends, with differential pay.

Qualifications

• Minimum 2 years of customer service and/or call center experience required
• CSA certification coursework completed upon hire (paid on the job training)

Responsibilities

• Assess the needs of individuals reaching out for support—whether for medical, social, or wellness reasons—across both urgent and routine situations
• Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency
• Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety Answering Points
• Support transportation needs via dispatch of Lyft rides for customers
• Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers
• Monitor member incidents in real-time, responding to alerts and reports of non-compliance, collaborating with and escalating to clinical stakeholders as needed

Skills

Customer service

Call center

Job description

Best Buy Health Sparks, NV is seeking a Health Services Response Advisor to support Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency requests for assistance. This onsite role requires training at a Best Buy Health location and working with the Reno, NV office within drivable distance.

We offer varied shifts, including overnights and weekends, with differential pay.